Wallbox is a company whose main goal is to design, manufacture and distribute innovative charging systems to support the advent of sustainable transport. Our aim is to accelerate the change into a more sustainable ways of transportation by providing a comprehensive, simple and efective solution for the charging issues among electric vehicles.
We are focused in helping the EV industry to make electric and plug in hybrid cars an attractive alternative to more traditional ways of transportation. As well Wallbox wants to reduce customer efforts during the purchasing process of EVs and PHEV's. Customer must conceive the charging process as simple and usual as we think about filling our cars with conventional fuel.
The major goal of this position is to foster customer loyalty and to increase customer satisfaction, through high-quality interactions what may lead to a maximum lifetime profit from the entire customer base.
Key Derivables
Strategy.- Search for opportunities to consistently improve the Quality of the Customer Experience. Implement and monitor standardised process and procedures. Develop and implement customer service policies to promote excellent customer service. Continually review and evolve the collection of processes use to track, oversee and organise every interaction between the customer and Wallbox throughout the lifecycle; looking for creative solutions to deliver tangible improvements. Working knowledge of customer service software, databases and tools
Relationships.- liaise with relevant business owners (sales, engineering, operations, finance, quality…) to lead change and prioritised service delivery improvements
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