Who we are?
Datumize is a tech company developing innovative products and solutions to help companies leverage hidden data in their decision making and generate new insights based on advanced data analytics. We are a young and dynamic company, continually evolving and rapidly growing. So if you want to be part of an exciting project and work in a place where no day is equal to the day before, then, keep reading!
What we're looking for?
Datumize is looking for a Customer Success Manager to join our team! As a CS Manager you will be working, with clients, to support them in the proper use of our tool. You will use your technical knowledge to find solid solutions to problems our clients are facing!
The ideal candidate will leverage an understanding of technology and use their personable and service oriented demeanor to always look for the solution that aims at the highest level of satisfaction.
- Be the voice of the customer in all things Datumize.
- Track the assignment of client accounts and build a solid relationship to uncover additional needs.
- Ensure the proper use and integration of our products client-side.
- Assist colleagues in event of client stall or other situations.
- Communicate client issues, to the proper internal stakeholders, to ensure problems are solved in a timely and efficient manner.
- Follow process and documentation needs in a timely manner.
- Excellent written and verbal proficiency
- Understanding of; servers, databases (SQL, Hadoop, etc), processing, caching strategies and data visualization
- High level of attention to detail and critical thinking capability
- Personable and friendly demeanor
- Self motivated with excellent time management skills