Bizagi helps organizations to transform into digital businesses. Its process automation platform connects people, applications, devices and information to deliver the engaging experience that today’s customers demand. Fueled by a community of over 1 million users, more than 1000 customers in 56 counties and the best pricing model in the market, Bizagi powers enterprises worldwide including adidas, BAE Systems and Old Mutual. Recognized as a disruptive market leader by Forrester Research, Gartner and IDC, Bizagi is experiencing rapid growth and there has never been a more exciting time to join.
Tasks & Responsibilities:
To provide enterprise-level assistance to our Customers. You will diagnose and troubleshoot software problems, attending the customer inquiries regarding Bizagi and environment configuration.
- Provide technical responses to customers
- Solve and close the tickets assigned
- Maintain the centricity on Customers
- Maintain the support indicators into the corresponding levels
- Create information for Knowledge Base according to the issues solved
- Maintain internal support's KPI's Skills and experience