Who are we?
HomeAway, Inc., based in
Austin, Texas, the world's leading online marketplace for the vacation
rental industry, with sites representing more than 1 million online
bookable vacation rentals. Through HomeAway, property managers offer an
extensive selection of vacation homes that provide travelers with
memorable experiences and benefits, including more room to relax and
added privacy, for less than the cost of traditional hotel
accommodations. The company also makes it easy for vacation rental
owners and property managers to advertise their properties and handle
bookings online.
We are looking forward to welcoming you on board!
Responsibilities:
- You will work in a global team supporting 2500+ Salesforce and integrated Telephony users.
- You
will have an opportunity to leverage in-depth understanding of the
capabilities and constraints of the Salesforce CRM platform combined
with a good understanding of the Customer Support and Sales processes
and workflows used in Salesforce.
- You will be looked upon to
partner with the HomeAway Customer Support and Sales to understand their
processes, data requirements and how the data flows through the
systems.
- You will work with business operations teams in
Customer Support and Sales assisting in development and support of new
and existing functionality.
- You will participate in multi-discipline teams that address strategic issues involving Salesforce CRM and telephony operations.
- You can assess the impact of proposed changes to other process areas and systems.
Experience:
- A deep understanding of Automated Testing, Java and Python
- Experience developing RESTful APIs
- Knowledge and experience working in a Linux/Unix environment
- Exposure
to and experience in Salesforce configuration, workflow, Lightning,
Cloud Console, Platform Events and data management. A solid grasp of the
Salesforce data model and data architecture.
- Experience with
sales and support call centers and their systems and workflow combined
with the ability to translate Customer Support and Sales needs into
application functionality.
- Document processes, requirements and test cases as they relate to the Customer Support and Sales applications.
- Work
closely with onsite developers, off shore teams, managers and
executives to ensure the release and support high quality applications.
- Partner with internal and external consultants and development teams for solution design, programming/development work.
- Responsible for Salesforce unit and systems testing for new enhancements and system integration.
- Responsible for global VOIP Telephony configuration and operations and its integration with Salesforce.
- Ability
to triage technical problems quickly and make effective decisions for
maintaining maximum up-time for Salesforce and Telephony systems.
What we offer?
In
addition to an attractive compensation plan we offer regular social
gatherings, chill-out and lunch areas and a range of other benefits
including free drinks, snacks/fruit and breakfast. You will work in a
modern office environment as an integral part of a motivated and dynamic
team, supported by a Company with a dream to deliver extraordinary
service to our customers and excellent business performance.
For more information about HomeAway, please visit www.HomeAway.com.
HomeAway
is an equal opportunity employer and value diversity at our company. We
do not discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran status,
or disability status.