Hello there. We’re Zopa the Feel Good MoneyTM company.
In
2005 we built the first ever peer-to-peer lending company to give
people access to simpler, better-value loans and investments. Since then
we’ve helped hundreds of thousands of customers take the stress out of
money by building our business on honesty, transparency and trust.
It
works so well that we want to give our customers access to other great
products and tools, empowering them to better manage their money. That’s
why, in December 2018, we launched a different type of bank, allowing
us to bring a greater range of smart finance products to even more
people.
The Role
The
IT Director role at Zopa reports to the CTO. The scope of the IT
Director role encompasses all IT and technical support functions at
Zopa, outside of Zopa’s Software Development department. The effective
leadership of the IT Department is crucial as IT forms critical part of
the company supply chain in providing services to Zopa’s internal users
and external customers and partners.
The IT
department is a major business enabler and the IT Director will forge
strong relationships with internal business stakeholders, ensuring
business requirements are translated into IT deliverables and
capabilities, prioritised and supported in a timely and cost-effective
manner.
Zopa enjoys a lean, nimble and
efficient organisation structure and resource pool, with Agile delivery
methodology and Tribe/Squad structure for development. The IT Director
will be versed in software delivery and will ensure the IT Department is
optimised to support the rapid pace of change in Zopa’s product lines
and customer facing services.
The successful
candidate will have a strong technical background and will be confident
in leading strong creative and technical resources across a wide range
of technology and support areas.
The successful candidate will have experience and confidence in the delivery and operation of the following areas:
Hosting & Networking
- Data Centre Architecture and support
- IT infrastructure Architecture and operation
- Cloud Platform experience, both Private and Public
- WAN and LAN design and operation
Software Delivery
- Understand the working practices of Agile / Scrum delivery methodology
- Understand the differing environments and uses in SDLC
Site Reliability Engineering (DevOps)
- Have experience in building and running DevOps capabilities in centralised and dispersed models
- Have a passion for automation and orchestration
- Advocate for service orientated solutions, providing consumable capabilities to Developers
- Experience in orchestration tool such as Jenkins
- Experience in utilizing tools such as Jira, GitHub, Artifactory etc
- Broad experience in Monitoring and Alerting Platforms and service
Information Security (InfoSec)
- Understand the cyber security landscape
- Appreciate multiple threat vectors and how to mitigate them
- Experience in managing and responding to security issues and challenges
Service Delivery
- Good experience in ITIL disciplines, Incident, Problem, Change
- Experienced in Project and Programme Management, tracking and reporting
- Experienced Operational lead, comfortable in leading troubleshooting situations
- Expert in reporting and communication technical reports and processes to business stakeholders and non-technical resources
- Good working knowledge of ServiceNow and the ITSM ecosystem
Workplace Technology
- Broad knowledge in all aspects of delivering effective internal IT services
- Email, Messaging and Collaboration Platforms
- Desktop and help Desk Services
- Video Conferencing
- LAN and Wi-Fi experience
- Responsible for IT asset management (hardware, software, equipment)
- Drive performance and efficiency through KPI and ticket management
Commercial
- Support CTO, CEO and Stakeholders at internal and external meeting
- Be an advocate for exemplary service and quality
- Business Case development and presentation
- Vendor negotiation and contract management
- Liaise with Procurement and Legal Partners
- Budget forecasting and diligent management, OpEx and CapEx
- KPI orientated, driving performance and efficiency
- Process orientated and versed in developing and codifying Policies and Practices
Other Responsibilities
- Lead the development of the IT strategy to support the business
- Act as the liaison between the leadership team and local functions and the Global IT team to:
- Ensure a strong understanding of IT opportunities and needs
- Assess
the availability of global IT options vs. local IT options, ensuring
compliance to Global IT process and governance standards
- Assist with the coordination of activating the global applications to meet local needs
- Support
the project management activities associated with global project
implementations and act as the liaison to manage road blocks or issues
affecting the timely activation of approved projects
- Partner with business leaders to ensure that business value is extracted from the relevant IT investments
- Maintain a constant communication and support the demand of the business
- Provide the Leadership Team with effective and proactive updates and reporting on IT related matters
- Monitor
the evolution of technology and provide the organization with relevant
level of information to support more effective decision making and
business planning
- Develop a strategy for the identification, selection and ongoing management of local IT suppliers & partners
- Responsible for driving the development and execution of the reporting of the function’s activities, KPIs and time allocation
- Update plans for new product/service releases, ensuring key stakeholder alignment
- Execute IT project plans as approved by lead teams providing timely updates and proactively resolving issues
- Drive the implementation of local standards and policies in conjunction with the business
- Experience in working in fast paced and changing environment, driving change and performance
Ok, I’m in. What can Zopa offer me?
·
A relaxed and informal office overlooking the Thames at London Bridge,
full of break out spaces for collaborative working, and of course the
obligatory office bean bags, which no one can ever get up from with
dignity
· A genuine promise that everyone is welcome at Zopa –
regardless of age, disability, gender, sexual orientation, parental
status, race or religion
· Transparent and informative weekly team meetings on Friday’s afternoons with drinks
· On site Yoga classes weekly
· A games room with well used ping pong and football tables
· A dedicated room for meditation, relaxation and prayer
· To surround you with a group of like-minded Zopians who operate with passion and integrity
· A tailor-made integration plan to set you up for success and an ongoing focus on your performance and development
· Two paid days per year to volunteer for a good cause of your choice
· Free tea and coffee throughout the day
· Free breakfast every morning
· A competitive compensation and benefits package
· We can’t guarantee it, but we’re always open to a chat about flexible working
We
are committed to equality of opportunity for all staff and applications
from individuals are encouraged regardless of age, disability, sex,
gender, sexual orientation, pregnancy and maternity, race, religion or
belief and marriage and civil partnerships.