Freightos
is bringing freight online with the world’s largest global freight
marketplace and WebCargo, the digital freight sales platform that powers
over 1,500 global logistics providers and carriers. See your shirt? Or
your cellphone? There’s a pretty good chance that WebCargo software
helped make that happen. Beyond helping thousands of top tier companies
worldwide, we’ve raised nearly $100 million from investors like GE
Ventures, the Singapore Exchange and Aleph, and have gotten the BBC, TechCrunch, and the Wall Street Journal excited about freight.
And if you think that’s cool, we can’t wait until you read about this job.
About the position:
While
we make freight better, someone has to make sure that our customers can
get the most out of WebCargo. You’ll manage the entire portfolio of
WebCargo customers (which is, thankfully, a pretty damn big number of
customers), who use our suite of SaaS products to digitize freight
sales. It’s not easy. The role requires management of a blended team of
software implementation specialists and account managers, responsibility
for the 1,500+ businesses in the WebCargo portfolio; oversight of the
customer life-cycle,the ability to stay cool as a cucumber in gripping
freight situations, and, ideally, great Playstation 4 skills. But that’s
not critical.
To get a little more specific about what you’ll actually do:
- You’ll
balance professional expertise with being a super-friendly person,
fostering strategic relationships with WebCargo customers. We’ve worked
hard to land the largest enterprise freight forwarders and carriers
around the world; you’ll make sure we keep that trust, build
relationships, and get invited to their daughter’s wedding.
- Create
a stellar customer experience (think Amazon meets Disney World), in a
cross-departmental capacity that unites Sales, Support, Product, and
others.
- Like a great Lego set, you’ll build, destroy, rebuild,
and optimize our onboarding processes and account management methodology
in line with customer demands and industry best practices.