Account Manager in Madrid

Stuart is Europe’s leading on-demand logistics platform which connects businesses to a fleet of geolocalised couriers. Our platform allows businesses big and small in every industry to deliver to their customers with never-seen-before speed and efficiency.

In 2017 just 2 years from launch, Europe’s biggest logistics company GeoPost (Groupe La Poste) acquired Stuart so that it could join prestigious companies like DPD, Colissimo, SEUR & Chronopost and conquer urban logistics.

With an exciting blend of GeoPost Group expertise and a fun, agile start up culture; Stuart has expanded to more than 30 cities across the UK, France & Spain and continued the steep growth curve it’s become accustomed to.

What really makes Stuart tick though, is the 200+ people that work here every day to smash our goals. We are a free-thinking, enthusiastic bunch whether it’s sales or operations people, engineers or designers.

We’re passionate about looking at problems in fresh and innovative ways – every problem is just opportunity for a great solution. We love to invent new ways of doing things and come to work every day with smiles on our faces.

You wanna be part of that? We are looking for a highly strategic and proactive Account Manager to join our Madrid team. You’ll own senior client relationships within our growing portfolio of Enterprise, SME and independent clients, including some of the world’s top brands. Client verticals include fashion, grocery, health & beauty, food, kitchen labs and e-commerce to name a few. You will be joining a great team at one of the most promising start-ups in Europe, surrounded by serial entrepreneurs passionate about disrupting existing models through technology.

WHAT YOU WILL DO

• Educate, develop, retain and engage our top tier accounts
• Account planning: Maximise adoption of Stuart by clients, in turn maximizing our revenue opportunity
• Build deep and ongoing relationships with decision makers to continuously up-sell Stuart services and grow their usage (Head of Operations, E-commerce, Logistics)
• Keep up to date with product changes and developments
• Identify churn risks within the portfolio and mitigate
• Help manage client events and other goodwill building strategies
• Develop effective efficient ways to keep lower volume but crucial client accounts engaged
• Understand client potential to forecast and then deliver quarterly delivery targets
• Liaise with the operations team to assess the correct supply vs demand
• Work together with marketing to promote our client base
• Work closely with customer support to ensure deliveries run smoothly

Requirements

• 2-3 years relevant work experience in client-interface roles or operations
• Preferably experience in a high-growth business environment or startup
• Good at building long-lasting relationships
• Great interpersonal skills and good at building long-lasting relationships with all types of stakeholders (top management as well as less senior people)
• Highly energised and positive self-starter able to work in a very demanding environment
• History of exceeding targets -> Results oriented
• Excellent verbal and written communication skills (both sharing and learning)
• Strong use of insights and confidence around data-driven decision making
• Excellent organization, project management and time management skills - being able to multitask and prioritise
• Preferably experience in a high-growth business environment or startup

Benefits

• Very attractive compensation package
• Have a real impact
• Awesome work environment at a company with a huge vision
• Extras like flexible working hours, catered lunch, gym membership and private health insurance

After reading all this just a few last but important words: We want you to take on a role you love and we want to offer you a place you’re proud and happy to come to everyday.

So if you feel like there is a fit, apply! Get in touch with us and hit that button. We wanna hear more about you!