VP Customer Success in London

Digital Fineprint

Workplace
Onsite
Hours
Full-Time
Internship
No
Share offer

Job Description


Digital Fineprint is a multi-award-winning insurance technology business based in the heart of London. Our mission is to deliver ground breaking Insurance Analytics Software that helps the insurance community to protect all small businesses. Our client list is growing and already includes insurers such as Hiscox, QBE, Euler Hermes and Zurich’s subsidiary, Tennyson. Digital Fineprint launched out of Oxford University in 2016 and has grown rapidly ever since.

This job involves the development of customer relationships and the promotion of retention and loyalty towards DFP. You will work closely with customers to ensure that they are satisfied with DFP’s products and services and act on any areas of improvement. You will also be expected to build on these relationships and support DFP’s topline ambitions by encouraging higher adoption. The VP Customer Success will possess a drive for making DFP’s customers successful and promote an environment where all individuals are empowered to positively impact DFP’s customers. You will constantly be looking for new ways to surprise and delight customers with brilliant service.

Job holder typically responsible for:

On-boarding new corporate customers
Development and management of successful long-term customer relationships
Synthesize customer feedback and work with internal teams to respond to customer needs and develop new opportunities
Contribute to revenue generation through renewals, upsells and expansions
Day-to-day communications with customers
Ongoing health checks of key accounts
Point of escalation for customer issues and coordinating teams towards resolution

Job holder typically responsible for:
Renewal %
Increasing average spend and lifetime of customer contracts
Escalation resolution
Exploitation of new opportunities
OKR’s (to be defined)
360 feedback from customers, partners and DFP leader

REQUIREMENTS

Proven record of success directing efforts in the following areas:

5years + experience demonstrating Saas sales and customer success leadership
Developing deep understanding of value drivers in recurring revenue models
Influencing future lifetime value through higher product adoption, customer loyalty and overall health scores
Managing new business growth through greater advocacy
Improving value to customers via management of user adoption, training and development
Collaborating with senior leaders on key metrics and objectives which provide insight in to customer growth and health
Developing customer centric cultures
Fostering collaboration within a team and managing/influencing stakeholders

BENEFITS

We offer a competitive salary and a range of benefits, including:

Flexible working
Subsidised gym
Workplace mental health coaching
Share options scheme
Pension scheme
Free drinks and treats
Cycle2Work scheme
Software credits
Allowance for learning
23 days off + bank holidays
Board game tournaments
Regular team lunches and other team events
The fast-paced, exciting start-up life
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
 
  • Insurtech

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