Technical Support Engineer in Madrid or Remote

Allot

Workplace
Remote
Hours
Full-Time
Internship
No
Skills
Share offer

Job Description

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.    

This is an opportunity to join the Global Customer Service of a cutting edge network devices vendor that provides Tier1 network operator grade devices


What we’re looking for: A Technical Support Engineer to remotely support our clients.

What you’ll do:

  • Handle 1st and 2nd level support cases professionally and independently via CRM, phone and email
  • Provide excellent, dedicated and proactive support service
  • Perform deep problem investigation into system logs and behavior
  • Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations
  • Working with higher tier support teams and travel to customer sites according to need
  • Do all, while maintaining direct contact with key customers in the EMEA region off-site and on-site to assure customer satisfaction and success

Requirements :

What you should have

  • +5 years of experience in networking LAN/WAN environments
  • +5 years of experience working in similar position
  • Graduate/Diploma in Computer Science/Electrical/Electronic Engineering or equivalent relevant courses
  • Experienced in customer care working with CRM systems
  • Strong knowledge of Linux system administration and operation (Work experience with the security world)
  • ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks.

Advantage

  • Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc
  • Mobile data/cable operators knowledge
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing.
  • Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation.
 

About Allot

  • Cyber Security

  • Hod-Hasharon, IL, USA

  • 500-1000

  • 1996

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