Technical Support Engineer in Madrid or Remote


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Job Description

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.    

This is an opportunity to join the Global Customer Service of a cutting edge network devices vendor that provides Tier1 network operator grade devices

What we’re looking for: A Technical Support Engineer to remotely support our clients.

What you’ll do:

  • Handle 1st and 2nd level support cases professionally and independently via CRM, phone and email
  • Provide excellent, dedicated and proactive support service
  • Perform deep problem investigation into system logs and behavior
  • Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations
  • Working with higher tier support teams and travel to customer sites according to need
  • Do all, while maintaining direct contact with key customers in the EMEA region off-site and on-site to assure customer satisfaction and success

Requirements :

What you should have

  • +5 years of experience in networking LAN/WAN environments
  • +5 years of experience working in similar position
  • Graduate/Diploma in Computer Science/Electrical/Electronic Engineering or equivalent relevant courses
  • Experienced in customer care working with CRM systems
  • Strong knowledge of Linux system administration and operation (Work experience with the security world)
  • ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks.


  • Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc
  • Mobile data/cable operators knowledge
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing.
  • Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation.

About Allot

  • Cyber Security

  • Hod-Hasharon, IL, USA

  • 500-1000

  • 1996


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