Technical Product Specialist in Barcelona

Your role at Dynatrace

• Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.

• Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.  

• Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.  

• Track and document customer touchpoints and engagements.

• Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.  

• Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.

• Identify potential growth and retention opportunities within customer chat conversations and coaching sessions

• Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.

• Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes

• Chat focused: 40%

What will help you succeed

• Work experience: 1-3 Years.  

• Familiar with one or more of the following technologies:  

• Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.  

• Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss  

• Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax  

• Mobile application technologies such as iOS, Android Webkit.  

• Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.  

• Familiar with database design, SQL, and data access practices and concepts.  

• Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences.  

• Excellent written and verbal communications skills, in English + any other EMEA  languages highly valued

• Dynatrace Professional Certification (obtained within 180 days if hired externally)

• Pursuing industry level certification

• Willingness to learn new technologies and resolve complex technical issues.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.