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Technical Account Manager in Barcelona

Host Away

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Job Description

Founded in 2016 and based in Helsinki, Hostaway is the #1 travel management platform that’s revolutionizing the travel industry experience, for professional property managers. Hostaway is a household name for property managers around the world that are looking to increase revenue and streamline their process - without all the hassle.

We are looking for Technical Account Managers who will be developing strong customer relations with our +500MRR clients. As part of our Customer Success team, your focus will be to proactively support clients in their portfolio, in order optimize their experience on our platform, and maximize their advantages. 60-70% of the role is about supporting our clients while 30-40% is strategic and sales-related i.e: upselling, preventing churn, etc.

Your background:

Highly-motivated to work as part of an international start-up, with remote teams in different cities
Willing to work as contractor (freelancer)
Creative thinker driven to come up with innovative solutions for clients, to improve their experience and increase revenue (i.e: marketing tools, photography, copy, and so on)
Have experience in managing a larger portfolio of B2C and B2B clients
Recognize yourself as a self-starter, flexible team player, and a quick learner
Go-getter on B2B service level
You thrive on cultivating human relationships and helping customers understand how to better interact with products
Can renegotiate sales deals with clients to improve CLTV

Your skillset:

Experience with Slack, Zendesk, SaaS, Gmail suite, Excel
Advanced English language skills (verbal and written) (Additional languages are a bonus!)
Basic-to-High level of understanding of KPIs i.e how to build and analyze reports

A big plus if you have:

Experience as a host with OTAs e.x: Airbnb,, Expedia
Understand how to use other Channel Management or PMS software products and/or are familiar with their functionality
Familiar with payment softwares e.x: Stripe, PayPal etc
You’ve used dev software Jira, Webhooks (Zapier), APIs etc
Test product improvements & reproducing testing of customer tech issues

Who we are:

Scandinavian culture that values freedom, transparency, and success of the individual
Super fast-paced team currently growing our international teams and shaping the leaders of tomorrow
A ‘family’ of creatives, big thinkers, and ambitious humans
Diverse and open-minded. We don’t care about labels and traditional thinking

We want to offer you:

A fantastic working space located in the heart of Toronto or Barcelona
Weekly catered lunches
Endless growth and career opportunities
Annual company trips to Barcelona and other exciting locations
Potential stock options and bonuses
Remote working and flexible schedules
Full support for potential future relocation to any one of our offices
Handpicked team of the best people - we are serial entrepreneurs, guitar players, salsa dancers, top developers, singers, dog-lovers, and all-around the best team spirit

If this sounds like a team you’d like to be a part of right away - then we can’t wait to hear about you!

Let’s get in touch and discuss your next, big career move.


About Host Away

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