Responsibilities
Assiting new sellers Joining ManoMano Platform.
- Providing guidance to our Busines Developers with any integration issues during pre-sales.
- Integrating and configuring our partner catalogues on various ManoMano platforms in accordance with technical specifications.
- Defining and configuring carrier pricing details.
- Dealing with any technical and seller issues that may arise during the star of product launch.
Supporting our sellers with their day-to-day operational issues.
- Understanding their issues and coming up with ideas for resolution.
- Helping our sellers develop their Business Activities on ManoMano.
- Identifying technical problems related to the ManoMano ecosystem and communicating them back to our product team in a clear and concise way.
Contributing to the optimization of our internal processes to increase on-going efficiency.
- Continuously nuturing and building up our internal knowledge base.
- Contributing to the creation and optimization of the team's tools and processes.
Requirements
- + 3 years of experience in Customer Support.
- Knowledge in new technologies and softwares.
- High level of Excel.
- High level of English.