We are an SRE Team who focuses on the customer experience by improving reliability of New Relic’s streaming services and making it easy for the development teams creating those services to do reliability right. We concentrate on services built to stream customer data, currently limited to the Kafka platform but later may be expanded to other frameworks.
You will bring your operational paranoia with a zest for pragmatic reliability to a team that is centered around providing a service oriented experience for our proprietary Kafka client library, operational readiness activities, and solving problems to reduce our risk of lag related incidents. You will work with this intercontinental team to develop the expertise and best practices for New Relic development teams to operate highly reliable services.
Opportunity to work from a remote office may be available depending on applicant location.
What you'll do
- Participate in a “first line of defense” on-call rotation for the services your team owns and supports with an aim for proactive reliability and continually seeking automation opportunities for built-in reliability
- Perform SRE operational activities such as managing alerts within PagerDuty, running incident response procedures, maintaining runbooks and automation, executing gamedays and chaos practices
- Build tooling, libraries, frameworks and guidance for effective and efficient creation and operation of Kafka based streaming services
This role requires
- 2+ years experience writing software in Java, Python, or Go.
- Experience with configuration management using Ansible or Terraform.
- Experience operating software in production Kubernetes environments at scale.
- Outstanding communication and interpersonal skills.
Bonus points if you have
- Experience with SRE and/or Operations principles.
- Experience dealing with concurrency in Java is especially helpful.
- Experience developing services that consume and produce to Kafka.
- Background working with AWS products including Managed Streaming Kafka and Elastic Kubernetes Service.
- Experience using New Relic for service and infrastructure observability.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you are interested in a position and require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
