Senior Software Maintenance Engineer - Containers - Remote in Madrid or Remote

Red Hat

Workplace
Remote
Hours
Full-Time
Internship
No
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Job Description

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job Summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Software Maintenance Engineer to join us in Brno, Czech Republic. In this role, you will cooperate with top developers and architects of our customers on understanding, troubleshooting, and guiding complex and important issues to resolution. You'll provide high-level technical support, sustaining engineering services designed to maximize uptime and reduce IT costs. As a Senior Software Maintenance Engineer, you will maintain close working relationships with our customers and assist our frontline support engineers with complex and challenging issues. This is an opportunity to join one of the fastest-growing enterprise software companies and work with the latest and most innovative technologies there are.

Primary Job Responsibilities
  • Use available tools to investigate and fix technical issues; resolve complex customer problems
  • Record customer interactions to include investigation, troubleshooting, and the resolution of issues
  • Work closely with Red Hat's development engineering team and assist production support engineers and technical account managers
  • Share your knowledge gained from solving issues by contributing to the global Red Hat’s knowledge management system
  • Maintain dedication to providing the best experience for Red Hat's customers
  • Manage workload to ensure that all customer issues are timely handled and guided to resolution
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents

Required Skills
  • 5+ years of experience working as a support or development engineer using C or Go programming languages as well as using the GNU Debugger (GDB) and
  • Delve to analyze core dumps
  • 5+ years of experience with Linux or Unix operating systems, including installation, configuration, upgrade, and maintenance experience
  • Familiarity with technologies like Red Hat OpenShift Container Platform, containers, and Red Hat Ansible Automation cloud management
  • Good understanding of Linux tools, especially cURL, Git, strace, and Wireshark
  • Experience with Go and C programming languages
  • Solid troubleshooting skills; passion for problem-solving and investigation
  • Ability to handle multiple priorities and work under pressure
  • Knowledge of support systems and tools
  • Outstanding communications skills in English
  • Committed to providing the best experience possible for Red Hat's customers
  • Bachelor's degree in a technical field; degree in engineering or computer science is a plus
  • Experience with containers, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby and Python web frameworks, and .NET technologies is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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