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Senior Data Analyst in Madrid


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Job Description

Returnly is a B2B2C FinTech platform headquartered in San Francisco that focuses on turning returns into revenue for e-Commerce brands.  We work with over 700 brands ranging from SMB to Enterprise and we have offices in Chicago, San Francisco, and Madrid.

As a Sr. Data Analyst, you will work with the Product, Science, Sales, Customer Success, and Finance teams to define and create meaningful analyses to help drive revenue, fix processes, and monitor impact. You will become an expert on our merchant and shopper data, and seek to use that knowledge to provide an enhanced product experience using tools such as SQL, Python, Periscope, statistics, machine learning, etc. This is a cross-functional role in which you’ll work with the Analytics lead as well as the CEO, CTO and other members of leadership to help prioritize the data projects that will have the biggest impact for Returnly merchants and shoppers.


    • Solve new and challenging problems around eCommerce returns, payments, credit issuance and settlement, fraud detection, economics of SaaS
    • Define KPIs that allow us to better understand and improve our products and services
    • Build reports and dashboards that empower stakeholders, enabling them to access data and draw insights in a self-serve manner
    • Deeply understand our users and their actions; be their advocate and suggest and champion features to help our users have the best possible experience
    • Help develop data-driven products and services, such as client-facing analytics insights and personalized experiences
    • Elevate entire business (Product, Sales, Marketing, Engineering, and Customer Support teams) by analyzing and leveraging data to make recommendations and improvements


    • 4+ years of relevant experience
    • Strong analytical and problem-solving skills; attention to detail
    • Expert level usage of SQL & Excel/Google Sheets
    • Experience setting up and analyzing A|B tests
    • Experience with Git
    • Experience in Python is a plus
    • Experience with Bash is a plus
    • Prior history of driving impact in a high-growth eCommerce/technology startup is a plus
    • The desire to improve broken processes and make your own job easier over time
    • Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
    • Strong interpersonal and communication skills, with the ability to communicate and influence effectively across various departments
    • Command of the English language, both written and spoken
    • Degree in a field with strong emphasis in data & analysis


About Returnly

  • Ecommerce

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