About Uber
Uber
is a technology company that is changing the way the world thinks about
transportation. We are building the technology which people use
everyday. Whether it's heading home from work, getting a meal delivered
from a favorite restaurant, or a way to earn extra income, Uber is
becoming part of the fabric of daily life. We're making cities safer,
smarter, and more connected. And we're doing it at a global
scale-energizing local economies and bringing opportunity to millions of
people around the world. Uber's positive impact is tangible in the
communities we operate in, and that drives us to keep moving forward.
About the job
Uber’s
driver-partners are our most important customers, and we’re creating a
best-in-class customer service experience for them. Greenlight locations
help new driver-partners get on the road for the first time, build
engagement with the platform over time, and provide a home base for the
driver community.
We’re
looking for a Senior Customer Support Expert (we call you a Senior
Greenlight Expert) to support the day-to-day operations of our Hamburg
& Berlin market. You will be an experienced team leader who operates
autonomously with a customer-first mentality. In this role, you’ll help
to structure & scale the operations, and build a Team of Experts on
how to best build Uber’s relationship with driver-partners, support
their operational needs, and guide day-to-day operations of the
Greenlight centres. This is a great opportunity to work with a top-notch
Operations team and learn the Uber business from the ground up.