Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.
Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through a range of SaaS and digital marketing solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
🧑🤝🧑ABOUT THE TEAM:
You will be reporting to Elodie Roy (Client Support Operations Director).
You will be joining the Client Service Operations & Quality composed of 5 people. Among them are the Sales Force Functional Administrator and the Cross-Team Engineering Expert.
The main objective of the team is to provide a reliable and trusted CRM adapted to D-EDGE client experience.
Very solution-oriented, we want the D-EDGERS to have the best experience on Salesforce. We are free to explore and find innovations for our users.
🎯 WHAT YOU’LL BE DOING:
Primary responsibilities
Administration Users access and profiles settings Role hierarchy and permissions Layout and pages management Security and data management Report and dashboards management
Development (Design and implementation) Workflows field updates/email alerts Process builders Validation rules Templates HTML Apex Configuration
Communication Support the communication and training material Document the new features and modifications: complete the user guide Support the teams on the tool usage
⭐WHAT YOU’VE GOT:
Skills and Competencies Good communication verbal and written English professional Organized and methodical
Experience, tools, and specialist knowledge Salesforce platform: process builders, APEX management, VisualForce... Data management Lightning knowledge Lightning Web Components (or Aura components) Visualforce Jira / Gitlab / SFDX Marketing Cloud knowledge Experience Cloud knowledge
💜 WHY YOU’LL LOVE US:
Attractive salary according to your profile
D-Edge is Remote Friendly
Meal Allowance
Accor Employee Card: Discount on hotel bookings
Vendredi: Access a network of certified nonprofits to get involved in. You’ll also have the opportunity to work 1 day per month for those nonprofit organizations.
Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
D-Convention 🎉: This is THE event that D-EDGERS are looking forward to
D-Summer Party 🍸: Annual meeting to spend a fun and friendly moment with all D-EDGERS
Recruitment Process
🤝 RECRUITMENT PROCESS:
Telephone interview with Talent Acquisition Manager
Let's get to know each other (~45 minutes)
First Interview with Client Support Operations Director
An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~60 minutes)
On-line Technical Test (~60 minutes)
Second Interview with Sales Force Functional Administrator and Cross-Team Engineering Expert.
Technical interview (~60 minutes)
Culture fit with other team members
... and welcome to D-EDGE ! :)
Please be aware that we will be asking for work references.
D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
