Product Support Specialist in Barcelona


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Job Description

We are a Barcelona based technology company specializing in solutions for the travel industry. In short: a travel-tech startup. Our tech platforms power over 20 airline and travel brands around the world, delivering enhanced experiences to travelers 24/7.

We offer a wide variety of tech solutions, from chatbots to gift vouchers solutions. Some of our solutions help you get upgraded to business class, others reschedule your flight when you can't fly, and others help automate customer service, among other things. Since all we do is white label, it is likely that you have already used our technology without noticing ;)

We are a fast-growing company, and with that growth comes new challenges and opportunities for operational efficiency and delivering excellent customer experience.

What’s the role?

The role is Product Support Specialist.

So what will be your goal as Product Support Specialist?

Caravelo is growing rapidly and seeking someone to help us offer standout support to our airline and travel sector customers. This role will join our Product team, collaborate across the company to deliver customer service efficiently and effectively and will report directly to the CIO.

Which means:

  • Investigate and resolve routine and complex customer inquiries

  • Obtain and develop an expert knowledge of our products and services

  • Optimize and refine processes to improve our customer experience

  • Collaborate with Product and Development teams to troubleshoot technical problems

  • Support in projects to help further develop the Operations team

We are looking for someone who has:

  • Excellent English communication skills (written and oral)

  • Experience working with customers (internal or external) – seeing customers happy makes you happy!

  • Thorough, organized, and process-oriented - able to prioritize and execute multiple projects simultaneously

  • Strong sense of urgency and personal accountability

  • Experience operating various systems and software tools, and enthusiasm to learn new skills and technologies

Nice to have (but not mandatory)

  • Basic (or more) programming experience

  • Knowledge of data protection and information security

  • Conversational level of Spanish

What we can offer you


  • A competitive salary

  • 23 days of vacation per year

  • Transport, Restaurant, Nursery cheques, discounted gym membership

  • An office in the heart of Barcelona (Urquinaona) with great views of the city!

  • You will be joining a fast moving and progressive company that prides itself on being at the forefront of software development within the airline industry.

  • Our team members come from across the globe and across different industries: your background is not as important as your outlook or your capabilities

  • You will never be bored!


About Caravelo

  • Travel

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