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Product Manager - Data Science Platform in Madrid


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Job Description

At Returnly, we help brands that care about shopper loyalty offer better product returns. We are a financial technology services company that builds award-winning products that drive repurchase behavior and customer loyalty. We were backed at the beginning by smart money VCs in Fintech including some prominent members of the Paypal Mafia. Our headquarters are in San Francisco and we have offices in Chicago and Madrid. We are on a mission to de-risk online commerce and are building a team of amazingly talented people to help us do it.

Returnly has recently been acquired by Affirm, whose mission is to deliver honest financial products that improve lives. By building a new kind of payment network — one based on trust, transparency, and putting people first — Affirm empowers millions of consumers to spend and save responsibly and gives thousands of businesses the tools to fuel growth.

Product at Returnly

The product team at Returnly works to develop both merchant and shopper experiences, build best-in-class user experiences, and lead integrations with industry-leading e-commerce platforms. As a member of the team focusing on our Data Science Platform, you will play an important role in defining and executing the vision for Returnly’s Data Science capabilities that power our internal and external data products. We’re looking for someone with a strong background in Data Science and the ability to identify opportunities where data can be leveraged and play a key strategic role.

What do we offer?

We already had a healthy WFH culture before Covid-19 came so when it happened, we just switched to everyday WFH. However, we would prefer it if you live in or near Madrid so when we open the office again it won’t be a problem for you to enjoy it.

We have a very flexible approach to working hours. You can stop going to the gym, getting your little ones to or from school, meditating, or doing whatever you need or want. There is a need for a certain amount of overlap with Pacific Coast working hours needed for meetings and collaboration that does not fit into asynchronous communications, however we try to prioritize those, and your main collaborators are based in Spain. A lot of people at Returnly have families, we understand the sometimes unpredictable nature of life and we support everyone taking care of their loved ones and themselves, and we trust everyone to take advantage of this flexibility in a responsible way.

You will be provided with an Apple laptop and whatever you need to do your job comfortably and productively. As we are now unable to enjoy our awesome offices, special provisions to help you set up at home will be addressed.

Additionally, Returnly offers some benefits to all its employees, like private medical insurance, extra vacation days, team lunches, etc. Employees are eligible for extra benefits related to health & wellness and home utilities reimbursement. Every employee has an amount to setup home for working remotely.

We do performance and compensation reviews, and we will try to help you become your better self, be it via mentoring, training, feedback or the possibility to dab on fields where you are not yet an expert.


    • Shape the vision and roadmap for data products/capabilities with the Data & Analytics and Product leadership and key business partners
    • Build and maintain the data science platform product backlog, prioritizing it based on larger product roadmap, business value for ML models, research questions, data analyses, visualizations, data infrastructure and engineering tasks
    • Partner with key stakeholders in Product, Design, Engineering, Data Science and Analytics teams to understand broader product initiatives, technical requirements and timelines, translating them into specific action items and requirements for the Data Science team
    • Foster a test & learn environment, experimenting with Minimum Viable Products (MVP) and delivering value early and often
    • Get involved in larger product roadmap and identify opportunities to collect data strategically that later on can be used for future data products
    • Ensure high standards in methods, speed of execution and rapid resolution of delivery issues
    • Evangelize data-as-a-product across Returnly, helping Engineering and Product teams commit to accurate data collection and curation
    • Build reusable platform components to be leveraged by other internal and external facing products
    • Create new and evolve existing data science capabilities across our Product portfolio
    • Document business and technical data capabilities and collaborate with feature teams to ensure correct and successful implementation
    • Work with product management, design, and engineering to validate the viability, desirability, and feasibility of new data science platform initiatives


    • Background in Data Science, Analytics or Data Engineering, hands-on experience training & deploying ML models, creating data processing pipelines or delivering interactive dashboards
    • Proven track record of product management, having led roadmaps and owned product backlogs
    • Excellent communication, interpersonal and negotiation skills with the ability to explain technical topics to a non-technical audience and business topics to a technical audience
    • Thriving in ambiguity, ability to navigate well in cross-functional teams
    • Experience with agile methodologies, e.g. Kanban
    • Strong analytical and problem-solving skills, numerical thinking, attention to detail
    • Self-motivated, working independently, intrinsic learner
    • Ability to extract and transform large amounts of data with SQL
    • Experience with distributed computing frameworks, like Spark or Hive is a plus
    • BS in a quantitative discipline like Computer Science (with a focus on Machine Learning, Artificial Intelligence) or related disciplines
    • Strong interpersonal and communication skills are required. Excellent command of the English language, both written and spoken is a must for communicating with a global team
    • Startup experience is a big plus

Our values

- Diversity - We are diverse, independent thinkers and still one team with one mission.
- Openness and empathy - We learn and grow by listening to our customers and each other.
- Integrity - We always do what’s right for our customers, Returnly and ourselves - in that order.
- Team - EQ is as important as IQ. We make time to help each other out.
- Commitment - We are curious and fearless. We own risk, outcomes, and everything in between.

We'd really love to hear from you, but before applying please check the following...

Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!
Do you have all the skills required for this role? Can you demonstrate them? Be realistic - we will only consider applications that demonstrate relevant skills and match these role requirements.

About Returnly

  • E Commerce

  • San Francisco, CA, USA

  • 50-200

  • 2014

Returnly is the leading provider of digital return experiences for direct-to-consumer brands.

We are the only return solution that lets customers get the right item before returning the wrong one — with zero risk to the merchant. The result is a world-class shopping experience with an average consumer satisfaction score of 91.

We have also built a turn-key solution around our financial technology that includes returns management tools as well as hosted and fully brandable customer touchpoints like package tracking, online returns and exchanges and returnless refunds

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