Hello! 👋
At Factorial we're looking for a passionate and dynamic Product Enablement Manager to join our team and help us drive the success of our product through effective enablement and training initiatives. 🚀
About Factorial 💆
Factorial is a fast-growing startup founded in 2016, with the mission to help companies automate HR workflows, centralize people data, and make better business decisions. We have thousands of customers in over 60 countries and a diverse team of over 700 people spread across Barcelona, Brazil, Mexico, and the US.
As a Product Enablement Manager, you will play a crucial role in ensuring that our customers and internal teams have the knowledge and skills they need to effectively use and promote our product. You will work closely with cross-functional teams including product management, marketing, sales, and customer support to develop and deliver impactful enablement programs.
The Role ✨
If you are passionate about teaching others, you are an excellent communicator, can transform ideas into reality, have a creative mindset but also love metrics… You might just have all the ingredients we are looking for. Let us tell you more: We are currently growing our Product Enablement team, and we are seeking a dynamic and experienced Product Enablement Manager to join us to lead it. You will be a key player in ensuring our customers fully leverage our SaaS solutions, and will also play a crucial role in measuring the success of training programs and directly impacting our Go-To-Market (GTM) strategy.
We expect you to be proactive, comfortable with building programs from scratch, able to work in a fast-paced environment and build solutions that can scale and drive success. You will be leading initially a team of two wonderful Product Enablement Specialists, for a B2B software with more than 25 products in a fast-paced environment. Do you want to help us take Factorial’s Product Enablement to the next level? We are looking forward to meeting you!
Key Responsibilities:
- Collaborate with product managers and engineers to gain a deep understanding of our software and its features.
- Develop, maintain, and enhance training materials, including product documentation, videos, emails, and other resources.
- Customize and deliver product training to customers if neededfast-paced, both on-site and remotely.
- Work with cross-functional teams, including Marketing, Sales, Customer Experience and Product Marketing to develop product enablement initiatives that align with our GTM strategies in 9 markets.
- Define and implement key performance indicators (KPIs) to measure the effectiveness of training programs and their impact on customer success and adoption.
- Analyze customer feedback and usage data to identify opportunities for improvement in product enablement and GTM efforts.
- Manage a team of two product enablement specialists, providing leadership and guidance.
- Creating processes, managing our LMS and other potential frameworks and artefacts.
Requirements 📄
Independently of the requirements, we encourage you to apply if you are interested in the position. The list below is just a starting point of our conversations. It doesn't mean we won't hire you if you don't have one of the skills. We hire for talent.
Soft Skills:
- Communication: Exceptional verbal and written communication skills with the ability to convey complex technical concepts in a clear and understandable manner.
- Adaptability: Willingness to adapt to changing business needs and technologies, ensuring that enablement programs stay up to date.
- Collaboration: Proven ability to collaborate effectively with cross-functional teams, fostering a sense of teamwork and shared goals.
- Problem-Solving: Strong problem-solving and critical thinking skills to address customer challenges and improve product adoption.
- Empathy: A customer-centric approach with the ability to empathize with customers' needs and challenges.
- Influence: Skilled at influencing GTM strategies through data-driven insights and a deep understanding of customer training.
- Proactivity: Driven, energetic, and proactive, with a passion for driving results and making a positive impact.
- Experience with LMS platforms, Hubspot, automations and customer marketing is valued but not mandatory.
- Bachelor's degree in a relevant field.
- Proven experience in product enablement, preferably in a B2B SaaS environment.
- Excellent communication and presentation skills.
- Ability to develop and measure KPIs to assess training effectiveness.
- A strategic mindset with the ability to influence GTM strategies.
- Customer-focused mindset with a passion for helping customers succeed.
- Experience in managing a small team.
- Very high level of English, both written and spoken, is mandatory. Additional languages will be highly valued.
Perks of being part of our team 😏
- Flexible working hours: Within range of the typical European timezones (GMT +/- 4), you own your schedule! ⏰
- Online language classes available with Yolk Academy 👩🏻🏫
- Private health insurance with Alan 🩺
- Save on meal/transport with Cobee 💸
- Save on gym membership and more with Gympass 🧘🏽♀️
- Get the most out of your salary with Payflow
- Bike discounts with Kleta 🚲
And when at the office:
- Syra Coffee and Apeteat discounts. 🍱
- Breakfast, organic fruit, caffeine and theine 🍏
- Pet-friendly office. 🐶
Is this you?! Come rock the world with us! We #betonpeople
