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Operations Specialist in Madrid


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Job Description

We’re Zego. Insurance made simpler.

We offer flexible motor, personal and commercial insurance that allows everyone from delivery drivers to freelancers and businesses to get insurance that suits their needs. A VC backed startup, we’re growing rapidly and are launching new products every month. We are entering the Spanish market with a bang and are looking for an Operations Specialist to support in the delivery of disruptive new products.


The Role

Operations is one of Zego´s core teams - responsible for the delivery of disruptive new products to market as well as the optimisation of existing ones. We constantly rethink and redesign our processes to make sure we create truly fit for purpose products that meet our customers’ increasing demand for flexibility and customisation.


We are looking for an Operations Specialist to support the Spanish Operations team in the launch and optimisation of best-in-class products and ultimately drive growth.


We are looking for someone with incredible attention to detail ready to dive deep into a contract or policy document but also creative enough to build new products, understand market needs and manage stakeholder relationships.


It is an extremely varied and hands on role, where you will be working cross-functionally both internally across departments and externally with varied stakeholders [insurers, claims handlers, legal teams, etc.].


The role is based in Madrid and you will be working with our London HQ on a regular basis.


As an Operations Specialist, the role will involve the following:

  • Support on all phases of product development - from product definition through to development and launch.

  • Liaise with internal teams to ensure products are fit-for purpose. This means collaborating with Tech, Pricing, Customer Experience, Compliance and more.

  • Manage and negotiate with external stakeholder to develop new products.

  • Optimise and improve daily operations, providing feedback loops and analysing product performance.

  • Manage reporting flows.


Are you ready for the challenge?

What we are looking for:

  • Adaptable self-starter with a proactive attitude, motivated by working in a fast-paced, fast-changing environment.

  • High attention to detail and accuracy.

  • Logical, structured, organised and data driven.

  • A well rounded personality with strong communication skills to grow and manage relationships with internal and external stakeholders while conveying information clearly.

  • Capacity to manage multiple projects in a logical, structured and disciplined way and initiative to do so autonomously.

  • Fluent in both Spanish and English - the official company language is English and you will have to feel comfortable communicating in both languages.

  • Degree in Business, Economics, Engineering and/or Law - a double degree in Business & Law is a plus.

  • At least 1 year of work experience.



  • Experience of working in one of the hottests Fintech startups in Europe.

  • The opportunity to develop and progress within a growing startup getting exposure to broad functions of the business.

  • A great co-working office space located in the heart of Madrid.

  • High-end equipment of your choice.

  • A competitive compensation package including options.

  • A coaching / mental health program.

  • Free snacks in the office!


About Zego

  • Insurtech

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