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Operations Manager in Madrid


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Job Description

We are Hostmaker – nice to meet you!

We are an excited bunch because we recently closed our Series B funding, backed by a great group of strategic investors who believe in the growth of the new category of travel accommodation - homes - and in our vision of unlocking the potential of every home.

Hostmaker is a tech enabled full-service home rentals management company in the proptech category, offering dynamic pricing expertise, thoughtful interior design and hotel-style operations for homes. We raised a Series B round in November 2017 and are backed by institutional funding from credible investors from technology, real estate and hospitality backgrounds.

Marriott Hotels, the largest hotel company in the world, recognised our industry leadership by selecting Hostmaker as preferred partner for its first foray into serviced homestays, introducing Tribute Portfolio Homes in April, 2018.

We have scaled rapidly in just three years to be the European leader with international teams in offices in major destinations - London, Paris, Cote D'Azur, Rome, Florence, Barcelona, Madrid and Lisbon.

Hostmaker was featured by Forbes as one of five fastest-growing British businesses to watch in 2016 and ranked #20 and then #11 by StartUps UK in 2016 and 2017, respectively.

Duties & Responsibilities

As the Operations Manager for Madrid you will be reporting to the GM Spain and working with our local team leaders to deliver exceptional operational tools and processes.

In This Role You Will
  • Have the overall responsibility over quality of our listings: cleanliness, average delivery time, and check-in rating are your KPIs.
  • Housekeeper recruiting and scheduling.
  • Welcome Wizard recruiting and scheduling.
  • Delivery Driver recruiting and scheduling.
  • Home supplies, and supervising the Daily Ops team.
  • Collaborate with and support our General Manager for multi-year plans for corporate growth, performance and evolution.
  • Design and implement business strategies, plans and procedures globally and across teams.
  • Manage special projects and lead employees to encourage maximum performance and dedication.
  • Be closely involved in the hiring, training and development of our junior and supervisory level teams to ensure we continue to hit high standards in our existing and new markets
  • Be a thought leader in the industry, manage all external relationships including those with relevant associations, partners/vendors.

Who are you?
  • You have 3+ years of progressive experience in a similar role at a fast growing technology startup.
  • You possess a strong academic background: a Bachelor's degree (2:1 or higher). MBA or relevant MSc from a top tier school is a plus.
  • You are an operational whizz with a deep understanding of multiple business areas and how they interplay for success: People Operations, Finance, Marketing, Technology etc.
  • You are also a remarkable leader able to engage and inspire a diverse team of people to follow your lead and perform at a high caliber.
  • Demonstrable competencies in recruiting, strategic planning, business development, and data analysis of performance and operational metrics.
  • You have strong presentation skills, and excellent communication skills – fluent English & Spanish is essential, an additional language from one of our many operating markets a plus.
  • You possess exceptional attention to detail which you'll demonstrate in your application by mentioning your favourite travel destination.
  • You appreciate that, in a startup, time is money, and you'll demonstrate it by sending a CV in pdf that is one page long, no more.

Our Culture and Perks

A Few Of The Many Perks Of Joining The Hostmaker Team

Culture is important to us. We love what we do, and make sure everyone in the team feels valued, respected and important. This makes people take pride in their work, and that's when the best work is produced.
  • A fast-growing Series B-stage company full of bright, engaged folks who'll keep you on your toes everyday
  • Significant equity portion to align you with Hostmaker's long term growth.
  • No mega-corp fluff: we focus on results, not face-time
  • Discounted Airbnb travel, we want our staff to truly understand the Airbnb experience
  • Discounts at Hostmaker homes (we're now in London, Paris, Rome, Barcelona, Florence, Cannes and Lisbon so your next holiday is sorted!)
  • Local travel and phone bills are included
  • No birthday goes unnoticed, so expect an embarrassingly big cake! An incredibly talented team who can teach you anything from making the perfect roux to learning the node.js frameworks!

Compensation Details
  • Competitive salary
  • A fast-growing startup full of bright, engaged folks who'll keep you on your toes everyday
  • A supportive investor group that believes in our vision
  • Discounted Airbnb travel
  • Discounts at Hostmaker homes (we're now in London, Rome, Paris, Barcelona, Florence, Madrid, Cannes, Lisbon & Bangkok ! More cities opening this year)
  • Local travel, phone and phone contracts are included


About Hostmaker

  • Hospitality

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