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Operations Manager in Madrid

40,000 - €45,000
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Job Description

At BoB we are looking for a passionate, proactive, data-driven and hands-on professional to be a key player inside our Operations team. You will provide both strategic thinking and analytical skills to help scale our operations and build excellence in our processes.
As a key leader in our operations team, working directly with the COO, you will be responsible for building the right processes and KPIs that will allow us to be, not just in all spanish cities but also around the globe!
The ideal candidate for this role should have a strong combination of analytical skills, logistic experience and heavy focus on creating and continuously improving our process.
If you are someone who wants to grow and develop in a growth-focused, fast-paced tech start-up this is the right place for you!


BoB is a travel & technology startup that helps travelers to get more out their trips by offering off-airport luggage check-in services by connecting key travel players in our technology ecosystem (airlines, online travel agencies, handling agents, curriers, etc.)
Everyday more airlines offer our services in their booking process as we are integrated with them!
Our vision is to develop a full fledged service, door to door, that completely satisfies our customers around the world. Passengers will never have to carry their luggage again! We are changing people's travels!


- Create and test operational processes, which will allow us to operate in several cities and open new ones in record time.
- Build a structure with external providers to ensure 100% demand coverage
- Control and optimize costs
- Track and control daily operations activities
- Optimize and improve processes, providing feedback loops and analysing logistic performance.
- Liaise with internal teams to ensure services are fit-for purpose. This means collaborating with Tech and Customer Experience.
- Be involved with different projects across regions.


- Minimum 5 years of working experience.
- Experience in a high growth and high performance start-up with a fast pace in the logistic sector.
- Bachelor in Engineering, Economics, Math or similar technical field.
- Consulting experience is a plus.
- High attention to detail and accuracy.
- Logical, structured, organised and data driven.
- Hands on approach.
- Thrive in a fast changing, demanding environment and really want to make a difference.
- Capacity to manage multiple projects in a logical, structured and disciplined way and initiative to do so autonomously.
- Strong strategic vision and business mindset
Itchy feet and continuous thrive on learning through different projects
- A well rounded personality with strong communication skills to grow and manage relationships with internal and external stakeholders while conveying information clearly.
- Excel proficiency
- Experience in SQL and/or coding is a plus
- Fluent in both Spanish and English - the official company language is English and you will have to feel comfortable communicating in both languages.

- An adventure filled with continuous learning, challenges and professional growth
- International and talented team, used to working in a fast paced and vibrant environment
- Attractive compensation and equity plan based on candidates’ experience.
- Not having to carry bags ever again!


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