Onboarding Manager - Europe in Madrid

Home Away

Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description


Are you passionate about travel? Do you want to be in a high pace, high energy workplace bent on revolutionizing the industry?

We are seeking a passionate, collaborative and technically minded Onboarding Manager for Europe to join our Global Partner Services team, based in HomeAway's London office. You will lead the Onboarding Specialist team, responsible for various client activation projects for Property Managers.

What you’ll do:


•You will be responsible for the completion of activation, upgrade, and e-commerce enablement projects handled by Onboarding Specialists
•You will communicate with Sales managers to ensure delivery of key projects within Sales timelines
•You will coordinate with the Pre-Onboarding Team Managers to make sure hand-off processes are efficient and up-to-date and that projects are flowing smoothly across teams, including pilots for new integrations, products, or processes
•You will maintain and optimize team processes; develop new team processes in coordination with team members and other managers, as well as other teams, with a focus on optimizing client performance
•You will work with Product to help define specs for products related to team responsibilities and help to test new products
•You will assist team with troubleshooting and handle escalated concerns, as needed
•You will track and provide data on team KPIs related to client satisfaction, project completion, etc.
•You will plan and own execution of other related projects, as assigned
 

Who you are:


•You have a bachelor’s degree
•You are highly fluent in Spanish & English. French, German, Italian, or Portuguese are a plus
•You have between 3-4 years of experience in implementation management, client services project management, or engagement management
•You have between 2-3 years of management experience, including experience developing a team spread across multiple locations
•You are detail-oriented, quality-focused, organized self-starter
•You have excellent oral and written communication skills
•You are able to dedicatedly identify complexities and retain ownership of issues through resolution
•You are able to understand complex problems, assess and vet all available information, and provide and implement successful solutions
•You have experience establishing KPIs, reporting on results, and adjusting procedures to improve results

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Benefits & Perks:


•Competitive health and insurance benefits
•Competitive salary
•Annual target bonus or commission
•Paid vacation and sick time
•Employee Stock Purchase Program
•Free snacks and beverages
•Frequent company update talks with our leadership team
•Free listing on HomeAway.com
•Electronic, adjustable stand-up desk
•Casual dress

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility encourages us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with modesty and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. We also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About HomeAway:


HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
 

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