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IT Service Desk in Madrid

Pepe Jeans London

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Job Description

Do you love having fun and enjoying every second? This is how we believe work should be!

The Business Technical Service Desk department is waiting for you!

What can we say about us? We are flexible, dynamic, and always up to date with what’s going on out there and we have the best teams in our offices!

We create experiences, smile! You found us!


Your mission

Provide exceptional customer service while responding to phone, e-mail and online requests for technical support


What will the role entail?

  • IT Service ticket management, onsite & online support to AWWG user base.
  • Track and monitor all support cases to ensure timely resolution and follow-up
  • Escalate critical customer situations to the appropriate level of management and engineering expertise


Who will you report to? IT Technical Manager




Requirements of the position:

  • Hardware & software (windows environment) troubleshooting ability.
  • Great Customer Service skills
  • Excellent understanginf of the technical fundamentals of the Internet.
  • Exposure to Atlassian Suite
  • Experience or high interest in the enterprise endpoint security space
  • Experience supporting multiple, simultaneous engagements/customers
  • Excellent analysis and debugging skill
  • Ability to function as an individual contributor and/or a member of a team
  • Medium to High level of English language.
  • High level of Spanish language
  • Information Technology related FP2


Job Competences:

  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the issue cycle
  • Contribute to documentation and knowledgebase article library
  • Pepe Jeans Group model skills: Accountability, Creativity/Resourcefulness, Energy/Passion, Leadership, Integrity/Honesty, Smart/Critical Thinking, Teaming



What are our expectations on you? 

  • You must have the Pepe Jeans spirit! Not everyone can be part of our team!
  • Adaptable / Flexible
  • Results driven
  • Team work


What we offer in exchange:

  • Discount on medical insurance
  • Discount on the brands of the Group

  • Fashion

  • Sant Feliu Llobregat, Spain

  • 1000-5000

  • 1973


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