We are looking for a talented Connectivity Specialist to join our team.
As
a specialist in OTAs' connection you will need to assist the customers
to connect Lodgify with the main reservation platforms integrated with
Lodgify. You will need to learn how each connection's type works, know
their features inside & out, becoming a connections expert. You will
use that expertise to advise our customers how to successfully connect
Lodgify with the other OTAs, allowing them to save time and money using
our integrations.
Moreover, in case of connection's issues, you
will take initiative in finding the root cause and solve it whenever
possible, by investigating the problem while assisting the customers.
You will also be in charge in collecting / escalating customers feedback
to relevant departments. You may also help the support team with
support requests.
What you will be doing:
- Provide information and advice users on our connection’s types
- Proactively connect with clients to troubleshoot technical issues
- Take appropriate action and provide guidance as needed to solve issues
- Respond to incoming requests for assistance via email or phone
- Ensure nothing but excellent service and a high level of customer satisfaction
- Maintain client relationships through product support over the phone, chat, email and screen sharing
- Report customers feedback/issues to relevant departments & follow up
Requirements
- Availability to work weekends: 40 hours, 5 days a week
- Excellent
English, Spanish and Italian both written and spoken (Having any other
languages aside these would be a great advantage).
- Knowledge about the main OTA's, such as Airbnb, Booking.com, Homeaway/VRBO, Expedia, etc.
- Patience, strong attention to detail and logical thinking
- Superb organization skills and able to handle multiple inquiries
- Strong
customer service skills with the ability to actively and effectively
engage customers via phone/email and understanding their issues
- Positive attitude and sense of responsibilities
- Ability to deal with difficult situations with tact and proper judgment under pressure
- Ownership & follow up
- Love for technology
Benefits
- Indefinite contract
- Meal vouchers
- Private Health Insurance
- 25 days of vacations
- Free Spanish classes
- Be part of an international team of over 23 different nationalities
- Team events
- Opportunities to learn & grow
- Nice office space with playroom in central location
- Fresh fruits, coffee and beverages and other breakfast food
We
are proud to have an international team that acknowledges a variety of
backgrounds, perspectives and skills. At Lodgify, we celebrate diversity
and difference, and we are strongly committed to building an inclusive
environment for all our employees.
All
applications, including CV & cover letter, must be submitted in
English. Applications in any other language will not be considered.