About Fat Llama
What
if owning things was no longer important? What if expensive, niche
items could be available to you in seconds? And what if you could
generate an extra income from your own belongings? At Fat Llama, we're
already bringing about that future. We believe that one day, owning
those things we only occasionally need will be as ridiculous as buying a
house every time you want to go on holiday.
Our
users enjoy on-demand access to anything from high-end cameras to
drones to campervans. As a result, they're doing, creating and achieving
incredible things every day. Income from rentals is changing the lives
of many of our lenders, too - whether it's paying their rent or allowing
them to drop corporate jobs and focus on passion projects.
The herd's growing fast, too. Last year we went through
Y Combinator and recently announced a
$10M raise from amazing investors to superpower our growth and focus on American expansion.
We
are looking for 3 motivated and enthusiastic individuals to join the
team immediately as Community Managers. You will cover a choice of
shifts to suit your preference over weekdays, weekday evenings and/or
weekends to support and engage with our growing online community. The
role will develop as we expand.
Responsibilities:
Operations:
A large part of the role is managing the operations to ensure the
rentals and payments go through smoothly. This ranges from monitoring
customers through our online verification process, managing our payment
system, and resolving any hiccups that might occur along the way.
Community:
Dealing with inbound questions from new, curious customers. Across our
instant chat platform Intercom, emails, and phone calls. Ensuring we
continuously improve the quality of support we offer to our users.
Product Development: Working
with the Product Development Team, collecting and responding to
feedback through online and offline routes. Liaising with our Product
Team about bugs, issues, product feedback, and potential changes to our
platform. Focusing on user experience and design.
The Hours:
We’re
looking for 4+ people to cover the available shifts outlined below.
Ideally you’d be able to cover a blend of weekday and weekend shifts.
There is room here to do as much or little as suits you.
Monday – Friday (8am-4pm / 6pm-9pm / 4pm-11pm)
Saturday (8am-4pm / 9pm-5pm / 4pm-11pm)
Sunday (8am-4pm / 4pm-11pm)
Bringing your whole Llama to work
We're
an equal opportunity employer and value diversity at our company. We
don't discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran status,
or disability status.