XML Integration Specialist en Madrid

The XML TechnicalAnalyst is a tier-two support expert responsible for diagnosingtroubleshooting, verifying fixes for integration issues identified. TheIntegration Support Specialist will support multiple integration platforms andwill interact with some of our most important integration partners. Internally,the tier-two support specialist will help promote sound support processesand will help train tier one support as needed.

Responsibilities:

·       Serve as an escalation point for all EU integration issues;

·       Triage integration escalations;

·       Investigate and resolve integration issues reported by partners;

·       Consider potential impacts to other integration partners basedon reported issues;

·       Contribute to defining the integration QA and integrationmigration process;

·       Become an expert for each of the infrastructure components ofour platform, and develop troubleshooting expertise for each component;

·       Act as a primary integration platform owner from a maintenanceperspective;

·       Report on ticket metrics for the region and up-time statistics.

Required skills:

·       Practical XML experience;

·       REST API Experience;

·       File Transfer protocol experience (HTTP, HTTPS, FTP);

·       Demonstrated experience in a customer-facing role;

·       Prior technical support experience;

·       Fluent English, Preferred but not required Multi-lingual skills(Particularly interested in German).

Preferred skills:

·       Salesforce experience;

·       WebLogic, WebSphere, WebMethods or other middleware experience aplus(particularly Talend);

Supporting skills:

·       Excellent communication skills;

·       Ability to work in diverse, fast-paced environment andeffectively collaborate across teams and time zones;

·       Passionate about learning and implementing new technologies;

·       Ability to adapt and master changes to technology and products;

·       Ability to juggle multiple projects and initiativessimultaneously;

·       Ability to work independently;

·       Passionate about customer service;