IT Support Technician en Madrid

• User´s support: remote and on-site support. (Connect remotely to other computers in Europe division)
• Microsoft System Administration: basic level.
• Manage Active Directory: create accounts, users, groups and distribution lists.
• Exchange: Acknowledge to user email administration
• Give support in Europe Traveling to all Ria´s stores.
• Experience with ticketing system tools (Manage Engine and Jira)
• Phone support for internal users.
• Incident Management (SLA)
• Acknowledge about Network devices (medium level) (Routers, Switches, Firewall)
  • Document incidents/Problems in Ria´store applications
  • Generate reporting | Impact analysis
• Able to work in a fast-paced environment and analyze/troubleshoot complex problems
• Update and manage Support and Incident tickets

Responsibilities

• User´s support: remote and on-site support. (Connect remotely to other computers in Europe division)
• Microsoft System Administration: basic level.
• Manage Active Directory: create accounts, users, groups and distribution lists.
• Exchange: Acknowledge to user email administration
• Give support in Europe Traveling to all Ria´s stores.
• Experience with ticketing system tools (Manage Engine and Jira)
• Phone support for internal users.
• Incident Management (SLA)
• Acknowledge about Network devices (medium level) (Routers, Switches, Firewall)
  • Document incidents/Problems in Ria´store applications
  • Generate reporting | Impact analysis
• Able to work in a fast-paced environment and analyze/troubleshoot complex problems
• Update and manage Support and Incident tickets

Qualifications

• Title in system administration and network.
• Acknowledge of an Infrastructure (Switches, Routers, Servers, Workstation and Printers)
• Acknowledge of microcomputing.
• Medium - High English Level.
• Other technical skills desired
  • Networking
    • Understanding of TCP/IP
    • Assembly Telecom rack
• Availability to give On-duty support and overtime.
• Time flexibility
• High availability to Travel