Hi, we're UserZoom - nice to meet you! If you’ve never heard of us before, we help companies get the user experience (UX) insights they need to deliver great digital experiences at scale through our all-in-one software platform (both web and mobile) and professional services teams.
We believe that every company will soon be a digital experience company, and we want to help make those digital experiences better. We do this by providing UX insights to some of the biggest brands in the world so they, in turn, can improve the experience they give their customers.
Requirements
As part of the Engineering Team, you will have a great opportunity to contribute to building on our SaaS platform. Working alongside our global team (our UZ family can be found in the US, UK, Spain, and Poland) you will be responsible for creating something truly amazing - the UX industry is an exciting place to be right now. As UserZoom grows, so does our focus on your career and personal development. And more importantly, the team here at UserZoom is like a family - we're both supportive and welcoming of new team members.
Key Responsibilities
Daily analyzing and designing reliable & scalable Engineering solutions.
Curating the Production environment by monitoring availability and taking a holistic view of system health.
Scaling systems through automation, improving velocity and reliability.
Driving incident management process and supporting a blameless postmortems culture.
Being part of the Development team and working in close collaboration with the Operations team to improve services via rigorous testing and release procedures.
Defining, improving, and engaging in adapting architectural application bottlenecks as observed.
Troubleshooting, evaluating and resolving operational challenges, and contributing to defined SLO's.
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