lastminute.com
group is a publicly traded multinational Group, among the worldwide
leaders in the online travel industry, and we operate a portfolio of
well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis
and Jetcost.
Every month, the Group reaches across all its
websites and mobile apps (in 17 languages and 40 countries) 43 million
unique users that search for and book their travel and leisure
experiences. More than 1,200 people enjoy working with us and contribute
to provide our audience with a comprehensive and inspiring offering of
travel related products and services.
Our
team in Madrid is looking for a CRM System Administrator to be
responsible for support taking ownership to approach our development
team in close liaison with the Sales and Marketing teams.
Your
focus will be to support the end-users addressing functional issues,
reporting processes training and ensuring data integrity.
As an
advanced level CRM systems administrator with at least one prior
experience working to support CRM systems you're comfortable in a sales
environment but able to collaborate with development specialists.
Acting
as the system administrator lead for CRM Platform issues and performing
end-user administration tasks, providing 1st line support and
troubleshooting on issues with the platform and third party tools.
Maintaining
CRM contact data records or the organisation, overseeing data cleansing
and looking for ways to continuously improve the functionality and
accuracy of the data held within it , collaborating closely with the
Sales team.
Owning , developing, and executing the technical roadmap for CRM, working closely with the system's users.
Increasing
the use of the CRM through user engagement , developing CRM workflows
to support business processes , extracting data, producing tailored
reports and responding to other team member's requests.
Responsible
for analyzing the functional requirements, technical design,
maintenance, implementation and verification of computing solutions as
well as the analysis and the resolution of incidents in the technologies
involved.
As a part of the CRM team, you easily adopt a
disciplined and logical approach to problem solving when working with
both customers and colleagues.