We are looking for an ambitious Community Manager to
engage the community, solidify our reputation and help us grow the
business.
Strong coworking brand
Spec to grow internally (we’re not just saying that)
Strong existing team and dynamic.
Key Requirements
You have at least 2 years experience working in a technology startup
You are know what it takes to be the operational backbone of your team
You are naturally curious about the people around you. You are engaging and outgoing
You
have strong interpersonal, communications, public speaking and
presentation skills. You are charismatic, enthusiastic and detailed
You
have a strong customer-service mentality and you have the ability to
generate respect and trust from all members, staff and external
stakeholders
You have are fast-thinking and reactive
You are process-driven and with a detailed focus
Key Responsibilities
We put our team at the heart of the business and of our
community, so you’ll be one of the key faces of Huckletree in London and
within the startup ecosystem. As our Community and Memberships Manager,
this is a snapshot of what you’ll be up to on a standard day:
Community Management:
Your
main focus is working with your team to build a strong and engaged
community of entrepreneurs, startups and freelancers. This means you’ll
be talking to people. A lot.
You’re naturally curious about what
our members are doing, so you’ll be able to help them meet other people
in the Huckletree community, making introductions and finding
opportunities to bring groups together.
You’ll make sure that
our members have such an awesome time here they’ll want to bring all
their friends. And you’ll continually experiment with new ways to
enhance the Huckletree experience.
You’ll be the eyes and ears
of Huckletree so you’ll know the community better than anyone; listening
and reacting to feedback is the source of our success.
Memberships Management:
You’ll
keep up to date with who’s joining (or sometimes leaving) us, and
manage our waitlist to make sure the space is always buzzing with
interesting people.
You’ll be a natural at running a kick ass
tour and personally manage the booking schedule, recruiting the help of
your team when you think there’s someone we should meet.
You’ll
keep track of everyone who’s keen to become a member. During training,
we’ll make sure you’re totally comfortable with our CRM system; you’ll
be a whizz in no time.
It’s not the most glamourous part of the
job, but you’ll also be looking after our member accounts, tracking
membership packages, credit allowances, and making sure everyone’s cool
with the practical stuff like booking a meeting room.
Ops Management:
In this capacity you are tasked with keeping everything flowing smoothly at Huckletree Shoreditch.
You
will be the point of contact with all external service providers and
suppliers to make sure that everything is working as it should be, at
all times.
You are constantly creating new ways to make the
experience more enjoyable for our members, from the moment they get in
touch with us and right through to the duration of their membership and
their off-boarding.
You will solve any and all member-related issues to ensure a happy community
You
will communicate and coordinate with the Management Team to ensure the
top level of member experience and satisfaction to ensure 100% occupancy
You will provide regular updates to the Management Team about your building
You will partner with and report effectively to the Management Team to ensure the growth of the company as a whole.
Community Engagement:
You will take responsibility for the dynamic of your community.
You will engage your community, with an exciting schedule of events and brand building activities with key influencers.
You know what each and every community member does and you know who to introduce them to and how to add value to their lives.
You will constantly engage new partners in order to drive our business objectives and to continually build your community.
You
will make sure that your members receive an awesome experience at
Huckletree and you will continually innovate and implement new ideas to
enhance their experience.
You will gather feedback from the community and act upon this insight.
You will monitor local competition.
You will build your understanding of the coworking market and its clients, value drivers and trends.
Biz Dev:
You
might already be part of it, if not you’ll start building a network
with the influencers in the coworking community here and around the
world. And also keep an eye on local competition.
You’ll likely be a regular at startup events and get involved in anything new that sparks your interest.
You’ll
spend as much time as you can getting to know interesting people in
startups, businesses, incubators, accelerators, VCs and the broader
ecosystem.
Who You Are:
You are motivated by having an enormous impact. You’re drawn
to people who do things differently. Creative minds, the entrepreneurs
and changemakers of the world. You want to be part of something that’s
growing, fast. You’re intrigued by communities. Probably an ambitious
person, passionate, energetic and confident. So naturally, you love a
challenge and any chance to learn. You’re the type that’s always joining
the dots, connecting people and spotting opportunities other people
miss. You’re entrepreneurial, resourceful and a born problem-solver.
Perhaps you’ve kept it hidden, but you’re a bit of a nerd when it comes
to startups, innovation and working out how to build a successful
business. And you’re motivated to make that happen. You see the bigger
picture but aren’t afraid to get your hands dirty in the name of
understanding the intricacies of a project. You’re self-driven. You’re
organised and efficient. You’re creative. And you want to find your
place in one of the fastest growing coworking teams in London.
Why Join Our Team?
You’ll be one of the first key hires and you will be awarded equity in a fast-growing business
You will be one of the key faces of Huckletree’s London presence
You'll
be joining an existing team of successful young entrepreneurs with a
strong dynamic. You’ll work with the world’s smartest and most ambitious
individuals, have a very steep learning curve and work in a young and
committed team
We have an ethos that we only hire
people who are smarter than the management team! We only hire the best
and most resourceful talent. We love entrepreneurial minds who
understand startups and take initiative to grow the business to the next
level. Equally, when something isn’t working out as planned, we have
the ability to make fast decisions
You’ll have responsibility from day one. We believe that you learn fastest when thrown in the deep end
We are looking for you to grow within the company
We will provide you with a learning environment that will help you improve your existing skills further
Our work environments are productive, inspiring, engaging and FUN
We are serious about what we do and we do it with positive energy, passion and optimism
Our Ethos
As a growing startup ourselves, we’re on a steep learning
curve - so you’ll have every chance to get stuck in, grow with us and
carve out your own spot in the team. If you spot an opportunity to make
your mark, go for it!
We believe in hiring people who are smarter
than our founders. We love clever people who get startups, and will jump
in and take the initiative to help Huckletree (and, in turn, our
members) succeed.
Our team are like our family: we’re trying to
build a learning environment that will help you expand your knowledge,
while improving your existing skills and discovering new ones. We want
you to grow, too.
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