Fenergo is an award-winning provider of Client Lifecycle Management software solutions for financial institutions. Whether your career is just starting, or you are looking to progress to a new challenge, Fenergo is a place you can grow personally and professionally
The Fenergo Cloud Operations team is seeking a Cloud Technical Lead that enjoys solving problems, working with customers, and has a technical background from a variety of different fields including Linux/Windows systems administration, Cloud design and optimization, network administration, and DevOps. The successful candidate will be delivering scale & security in Cloud Models with extensive use of DevOps functions. The role will involve leading a team of cloud engineers.
What skills you will need to be successful in this role?
2+ years hands on experience of mentoring and leading infrastructure teams
4+ years experience in Cloud engineering or similar role
Strong problem identification and problem-solving skills
Good verbal & written communication skills and demonstrated ability to collaborate across teams and organizations
Proven track record in meeting deadlines
Proactive and can work independently or as part of a team.
Willingness to take ownership and ability to show strong personal commitment for the department and the team goals; must be comfortable with being considered a reliable and proactive influential technical lead who is not afraid to take on responsibility in the team.
As a technical leader, this person is expected to drive technical excellence at every level while leading the team to identify and address technical risks early through rigorous design reviews.
Good Hands-on experience leading Cloud architecture design, development & deployment
Ability to automate repeatable tasks via scripting using tools such as Ansible, Bash, and PowerShell
Experience in Investigating and responding to tickets regarding health and security of the system, assigning priority, and coordinating with application teams to ensure that company Service Level Agreements are met.
Expert experience in AWS administration and troubleshooting for two (2) or more of the following: DevOps/Deployment Orchestration Management Configuration Management Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools).
Experience with System Administration with Linux (CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
Expert experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
Be service focused ensuring all applications achieve SLAs and production deployments are to the highest standards meeting customer requirements.
Customer facing experience is essential.
Responsibilities include
Develop and proposing CI/CD improvements.
Proposing AWS enhancements into current infrastructure as code
Troubleshooting complex deployment issues on a multi-tier cloud enterprise solution
Help projects to adopt cloud technologies, supporting them in defining requirements, building prototypes, proof of concept environments
Proactively automate infrastructure and services to enable a small team to deliver value to a global enterprise.
Working with on shore and offshore vendors
Communicating system changes – scheduled downtimes, system updates, etc. – both internally and externally
Work directly with customers, operations and engineering to research, troubleshoot, and resolve performance issues in a timely manner.
Clearly and succinctly document communications with customers within our case management system.
Ensure customer satisfaction through outstanding customer service and high-quality technical responses.
Effectively prioritize and escalate customer issues as required.
Provide input on automation, and a systematic approach to configuration, deployment and infrastructure maintenance and recovery as well as continuing to improve the performance and reliability of the network and the overall service.
Help define technical solutions to meet business needs through Agile process.
Foster high-performance, collaborative technical work resulting in high-quality output.
Gather and analyse data to aide in informed decision-making while providing detailed, realistic estimates.
Interact skilfully with business stakeholders and third-party technical organizations.
Work closely with architecture and security teams to deliver security by design for our client’s wider IT teams
Document & present DevOps practices to internal team and wider teams to promote Cloud DevOps.
Requirements
Degree or Diploma in Computing or similar related qualification
AWS Dev Ops engineer certification
Linux Red hat certification would be a bonus
Benefits
Opportunity to work with clients and colleagues on a global scale
Buddy system for all new starters
Collaborative working environment
Extensive training programmes, classroom and online, through ‘Fenergo University’
Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
Defined training and role tracking to allow you see and assess your own career development and progress
Active sports and social club
Competitive company benefits, such as flexible working hours, work from home policy and much more
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