It's rewarding to work at a company where YOU make a difference!
If you're passionate about the ever-changing IT industry and enjoy working in a fast-paced, collaborative progressive environment, you'll thrive at Tech Data!
Join our team to connect the world with the power of technology!
Job Purpose:
To support the sales organisation in building and maintaining an active customer base and developing new sales opportunities through the provision and application of internal technical expertise and knowledge.
Responsibilities:
- Ability to support the design of vendor solutions to meet customer requirements.
- Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs).
- Develop Product knowledge to a competent technical level in line with vendor/business expectations.
- Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other Tech Data sales teams.
- Ownership of assigned Request Manager resolver group.
- Respond quickly to queries or customer care issues.
- Communicate product and technology information to educate internal and external audiences.
- Deal with product/solution enquiries from internal/external sales and resellers.
- Work with sales teams to profile repeatable solutions for stock and inventory planning purposes.
- Understanding and application of vendor promotions.
- Maintain peer-level technical contacts in assigned vendor.
- Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation.
- Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates.
- Opportunity to deliver basic post-sales implementation services.
Knowledge Skills and Experience
Cultural Competency Requirements:
- For this position, you will be expected to understand, communicate, and collaborate effectively with people across various identities and cultures.