You will be part of an international IT End-User Experience
team, as such, you will be aiming for a constant improvement of how
Nexthinkers perceive and make use of the available IT tools and services
in all our offices around the globe.
Due to the fast growth of
the company, you will exercise flexibility in evaluating the pertinence
and suitability of current and past solutions as our challenges evolve
and transform rapidly.
We take security as our first priority, so
it needs to be integrated within every task, step or move you do. We
strongly believe in security as a continuous and never-ending process.
In
a single day, you will be watching support, provide a first contact to
the user, Preparing and Onboarding a new user, changing the battery of a
mouse, consulting with a software engineer, elaborating specifications
for new system requested by other Nexthinkers while trying to make sure
that the build system of the Engineering is up and running.
As
our future colleague, you will be an integral part of the
decision-making process, your ideas will be welcomed and will be
supported in the day-to-day challenges you may face. We are very
interested hearing about your experiences and sharing ours in order to
learn together and make the team grow.
Main Responsabilities:
- Proactive & Reactive support
- Write user documentation on tools and services
- Write documentation on systems you have designed
- Provide remote and onsite support to Nexthinkers on their respective workplaces including offices in other countries
Qualifications
- 1+ year experience in a similar position
- Ticketing tool experience
- Very good communication skills and team work
- Good knowledge in Windows/MacOS/Linux Administration
- Good scripting skills (PowerShell or Python)
- ITIL Certified is a plus
- Strong motivation/curiosity to learn new things and discover new technologies
- Very good problem-solving skills and open-mind towards suggestions
- Be able to work autonomously
- Spoken professional-level English is mandatory. French and/or Spanish is a plus.
- University degree is a plus
