About OnTruck
OnTruck is transforming the road transportation industry. We make trucking simple, transparent and on-demand.
OnTruck
is a B2B logistics platform, connecting companies looking to move
pallets with our network of carriers. We offer shippers a web platform
to make the process of finding the right truck quick and simple with
built-in track and trace. Carriers are able to accept shipments through a
mobile app, letting them grow and manage their business with ease.
Our
team has deep experience in building great products and companies. We
know success, we know failure; we have built platforms from scratch, we
have dealt with large legacy systems. We care about each other and about
the product and services we are building.
OnTruck is backed by the top investors in Europe.
To learn more, visit www.ontruck.com and a recent analysis by our investor.
Requirements
As
Head of Operations in Spain, you'll be taking our Customer Service,
Fleet & Supply teams to the next level of operational excellence.
You
will work closely with other members of the Central Operations team,
Product & Engineering to build and optimize processes, drive
operational efficiency, and report on overall performance and service
levels.
Skills & background:
- Hands on
operational experience, being directly responsible for planning,
matching and live operations - preferably in a B2B environment.
- Analytical ability to identify/frame/diagnose problems, inform strategy and track performance.
- Experience
working in a fast-paced, high-growth startup or big online player,
being able to demonstrate your ability to be effective in ambiguous
environments.
- Enthusiasm for tackling big complex problems from a variety of angles.
- Team management experience - preferably with teams of 10+
- Native/proficient Spanish. English is also a must-have.
Role & responsibilities:
- Delivering
results: You will be responsible for the main Ops objectives of
ensuring service levels and increasing productivity. You will have full
ownership and accountability to execute on these objectives with your
team and will work closely with the COO to make sure we deliver to our
customers.
- Leadership: Lead, motivate, and develop high
performing teams within a time-sensitive and demanding environment to
deliver on operational KPIs
- Process-orientation: You will be
responsible for defining, implementing and optimizing, processes within
Operations. You will run regular analyses and deep dives to inform you
decisions and support communications with other business owners.
- Cross-functional
collaboration: You will work cross-functionally with various supporting
teams (Sales, Product, Engineering, Central Operations) to ensure your
teams are delivering exceptional customer experiences and meeting
service level requirements
- Hands-on execution: You will also get your hands dirty by supporting the team in whatever that is needed.
Benefits
The exciting part
- Opportunities for personal growth and learning, every single day.
- A flat, laid-back culture. Everybody is encouraged to participate in discussions and contribute.
- High-trust environment. We believe in giving autonomy to all our employees
- Competitive compensation packages. We are looking for the very best talent, and will reward accordingly.
- Awesome
offices in central Madrid, London and Paris. We are easily accessible
by public transport, as well as close to public bike stations.
