Customer Success Manager en Madrid

Customer Success Managers are responsible for managing all aspects of a company’s relationship with its existing customers.

Customer Success Managers helps to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.

Customer success manager is expected to ensure customer renewals and increase sales to existing customers.

Key Responsibilities:

• Accountability for ongoing value delivered successful implementation
• Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices
• Trusted advisor. Build strong and positive relationships with clients at various levels
• Act as the voice of customer within the company
• Actively lead renewal activities

REQUIREMENTS

• At least 3 years of experience as a customer success manager \ technical account manager for enterprise software or project manager for ERP/SFDC projects
• Excellent verbal and written skills with strong communication, presentation and interpersonal skills with proven experience in a direct client-facing role
• Ability to handle high-pace sales processes and management of multiple customer accounts
• Experience in SAP or Oracle software enterprise testing - Major advantage
• Customer service and technical support abilities, strong analytical and problem solving skills, a high level of professionalism, with the ability to multi-task, strong attention to detail and self-motivation.
• Business orientation and analytical thinking.
• The ability to work in a dynamic, cross-functional, team-based environment
• Ability to communicate with C level and procurement
• Fluent English
• Native Spanish/French – must