As a customer success manager at Solvemate, you’ll be an ambassador for
Solvemate to our customers and an ambassador for our customers to
Solvemate. As part of a small, but growing CSM team, you will be part of
shaping our customer success strategy to ensure that we provide our
customers with the guidance and insights they need to be successful.
You’ll have an incredible impact and see the results of your efforts
every day!
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Your job
* Responsible for customers
realising the maximum value from Solvemate, ensuring that their virtual
agent is implemented and trained in a way that helps our customers
achieve their objectives
* Building and maintaining strong relationships to help customers progress on their customer support transformation journey
*
Connect and align with both the executive level as the decision makers
and knowledge engineers who train and maintain the virtual agents
* Identifying new opportunities and collaborating with sales to ensure full renewal and continued growth of your accounts
*
Develop a comprehensive understanding of typical business challenges
faced by customers and appropriately map Solvemate’s features and
benefits to address their needs
* Serve as a customer advocate in
driving industry best practices and the evolution of Solvemate’s product
and platform functionality, as well as educational material and
processes
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Your qualifications
* 3+ years of experience as a CSM in a B2B SaaS company
* Proven effectiveness at leading and facilitating executive meetings and hands-on workshops
* Experience with account portfolio planning and prioritization
* Flexibility for travel (up to 20%)
* Experience from an early stage startup is a plus
* You have a strong technical understanding and are excited about learning everything there is to know about machine learning
* Familiarity with Cloud Computing technologies, concepts and benefits.
* You are super organized and numbers driven
* Ability to prioritize, multitask, and perform effectively under pressure
* Excellent written and oral communication skills
* Fluency in English and German
