We are looking for a technically savvy Customer Success Manager who
possesses a strong drive for results. Duties for the Customer Success
Manager will include a broad range of tasks such as maintaining ongoing
customer relationships and networking, implementing success programs,
contributing to sales, onboarding and training clients, and minimizing
churn.
You should also be able to provide insights on client-to-business
interactions, improve customer experience through product support, and
handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude
for learning and using new software, and be able to communicate clearly
and effectively. The ideal Customer Success Manager should engage with
customers, maximize value, and create strategies to grow our customer
base.
Customer Success Manager Responsibilities:
-Develop and manage client portfolios.
-Sustain business growth and profitability by maximizing value.
-Analyze customer data to improve customer experience.
-Hold product demonstrations for customers.
-Improve onboarding processes.
-Evaluate and improve tutorials and other communication infrastructure.
-Mediate between clients and the organization.
-Handle and resolve customer requests and complaints.
-Minimize customer churn.
-Aid in product design and product development.
Customer Success Manager Requirements:
-Communications or Marketing Degree.
-Highly organized and able to multi-task.
-Self-driven and proactive nature.
-Excellent communication and interpersonal skills.
-Demonstrate leadership qualities.
-High computer literacy and ability to learn new software.
-Knowledge of customer success processes.
-Experience in document creation.
-Patient and active listener.
-Passion for service.
-Spanish-English fluency is required.
