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UX Designer in Madrid or Remote


35,000 - €40,000
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Job Description

TOQIO ( enables any business, not just banks, to create game changing, data driven, finance propositions that can be rapidly deployed to their customers where and when they need it.

We are looking for a talented Senior UX Designer to join our team. Your main duties include providing answers to the most challenging questions of the Toqio product roadmap by researching and conceptualizing complex ideas. Therefore, you will find out what clients and end users need by conducting primary research, exploring consumer behavior and motivation, and working with the Product Team in developing new product features.

As a UX Designer you will:

  • Determine information architecture and create sitemaps.
  • Work on complex user journeys that will require the best of your ideation skills.
  • Create prototypes and wireframes.
  • Demonstrate, prove and convince stakeholders.
  • Cover user needs and business requirements.
  • Ensure your wireframes match both technical and business requirements.
  • Communicate your solutions to people working remotely.
  • Propose and agree with your line manager on research techniques that will provide insights to solve complex problems.
  • Comfortable planning, scoping, conducting, analysing and communicating research (in-depth interviews, usability testing, etc.).
  • Ideally, experience with remote testing tools such as UserZoom or similar.
  • Tailor the proposed research approaches in such a way that they avail solutions for core issues that regularly come up in individual stages of the product’s lifecycle.
  • Able to speak fluently and confidently to people at every level of our business.


  • Work with a cross functional team to achieve sustainable growth.
  • Facilitate engagement and collaboration across various disciplines in the business.
  • Be proactive and agile detecting issues and solving problems.
  • Ensure that the clients’ needs are properly understood and seriously considered in all product departments.

Internal Evangelism:

  • Understand the product’s strong points of sale.
  • Understand the product’s competitive edge.
  • Being an advocate for the product’s value as well as the value of clients and end users research in addressing the product’s needs.
  • Provide clear points of improvement for the product and research approaches to the Product Team as well as the Design Lead.

Experience required:

  • 5+ years of experience in a similar role
  • You have a university degree (Sociology, Psychology, or related fields)
  • Strong comprehension of the strengths and limitations of the different research methods, inclusive of when and how to apply each in product/market/consumer analysis.
  • Able to comprehend and work with complex design systems.
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality but also being capable of working independently.

Must have skills:

  • Critical thinker and problem-solving skills: you must possess an effective problem solving ability even under short notice. You must be able to come up with creative solutions and consider a variety of alternative solutions for each problem.
  • Excellent documentation and communication skills in Spanish and English (German and French are a plus!).
  • Ability to work effectively under deadlines and juggle multiple projects simultaneously
  • Ability to comfortably present to large, executive level teams: You should be able to deliver detailed, high quality, engaging, and interactive presentations.
  • Ability to identify root recommendations inspired by the consumers’ needs and behaviors

Nice to have skills:

  • Experience / knowledge in the payments, financial services, technology or FX industry.

What we offer:

  • TOQIO. People are one of TOQIO’s main assets. We are building a unique best in class team committed to our core values and based in diversity, sustainability and wellbeing.
    • The team comprises professionals from leading consulting and banking firms, MBA graduates from top business schools, entrepreneurs, young and talented engineers and PhDs.
    • TOQIO’s Founding team; Eduardo Martinez and Michael Galvin are successful entrepreneurs and motivated leaders who have been awarded in different fields. Along with Daniella Lorenzo, Rodrigo Iglesias, Víctor Martín, Arancha Riestra and Jingxuan Xu are leading a talented team full of energy and passion.
  • Our core values. TOQIO’s 4Cs are our flagship, we are:
    • Curious: Curiosity is the lifeblood of innovation.
    • Committed: Shaping TOQIO into a more vibrant place to do business, as well as making our society better.
    • Considerate: We’re a diverse and multicultural team that brings many perspectives into our workforce.
    • Creative: seeking out of the box thinkers who face challenges head on, and look forward to innovating their way around every obstacle.
  • The best place to work. We are working hard to become a great family company.
    • Team working: Promoting objective, fact-based and solution oriented discussions.
    • Equality & Diversity: Promoting equality and diversity, encouraging a multicultural environment.
    • Transparent: Communicating feedback transparently, constructively and in real-time.
    • Meritocratic: Striving for excellence and rewarding the best.
  • The best team. We care the most about our team members.
    • Salary proposal for UX Designer 35.000€ to 40.000€ gross annual base salary depending on the candidate’s knowledge and experience.
    • Leave Period: 25 holiday days of your election.
    • Employee Share Scheme: We want all team members to really feel part of TOQIO.
    • Flexibility: Working flexibly in the broadest sense, remote working is part of our normal practice at TOQIO but also we offer a Flexible Working Policy. We work up 80% of the time remotely.
    • Flexible perks package including private health insurance, entertainment, training, mentoring program, gym...
    • We are a British company with a Spanish subsidiary. We have central offices in Madrid, London and in the short term we will open a new office in Nairobi.
    • Join an international team with over 15 nationalities and colleagues in Spain, UK, Switzerland, Kenya and India.
  • Awards. TOQIO has received several awards and nominations since we launched in 2018:
    • Early Metrics TOP 30% International recognition 2019
    • Winner of Cuatrecasa Acelera IV 2020
    • Lanzadera Growth Phase Startup 2020
    • Winner on Corporate Category of Open Finance Appathon 2020 (Open Banking Excellence)
    • Finalist Fintech South Summit 2020
    • Fintech Third prize Premios Expansión Startup 2020
Thanks so much for taking the time to check TOQIO, we are really looking forward to hearing from you!


  • Fintech

  • London, UK

  • 11-50

  • 2019

Every Company Will Be a Fintech Company. We are enabling any business, not just banks, to create game changing, data driven, finance propositions that can be rapidly deployed to their customers where and when they need it, with a specific focus on SMEs.

Our modular approach lets clients use pre-built TOQIO products to easily create personalised applications to power their propositions. We have initially developed 3 products which can be configured to deploy innovative whitelabel Business Finance Applications and change the way business banking is deliverer to their customers;

Digital Banking, the simplest, quickest and most efficient way to deploy a full digital banking proposition to the market

Marketplace: Our customers are able to access a range of pre-integrated technologies and services to deliver a better overall financial experience;

Business Intelligence: Powerful APIs connected to accounting, banking and other financial applications giving us a wealth of SME customer insight, and allow us to automate the delivery of financial products.

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