Filled
This offer is not available anymore

Technical Writer in Barcelona

Typeform

Workplace
Onsite
Hours
Full-Time
Internship
No
Share offer

Job Description

In Customer Success, we support people to build the best typeforms they possibly can. That helps them make progress, and means they stick around for longer.

We’re looking for an experienced, talented, and detail-oriented technical writer to create amazing educational content to join our small team.

Here’s Jon, our Education Lead:

“In Education, we’re responsible for our customer facing Help Center, creating inspirational articles about typeforms and more. Our Help Center is a living document, requiring constant updating and curation. We work with teams across the company creating new content and curating current articles.

We’re looking for someone who’s motivated by writing clear, approachable articles that people find easy to read. Over the upcoming year we’ll have lots of new Typeform features to explain and showcase, and we’ll keep improving our Help Center, using data and customer feedback to make the best possible content. ”

If you’re meticulous in your quest to personalize support, able to anticipate someone’s needs before they even come up, and carry an empathy gland the size of the Camp Nou, we’d love to hear from you.  

The Role

Here’s what you’ll do:

  • Write clear, friendly, and useful how-to articles
  • Work with the Education team on operational tasks and projects
  • Prioritize Help Center articles with the Technical Writer team
  • Analyze customer feedback and apply it to improve documentation
  • Thoroughly edit texts, contribute to other copy such as emails, video scripts and in-app messages
  • Work closely with the Customer Success team to be up to date on user pain points
  • Work closely with the Editorial team to ensure our Help Center is consistent with our brand guidelines

You

Here’s what we’re after:

  • Native English speaker
  • A confident writer, with a friendly and clear style
  • Curious, proactive, and able to get things done
  • Impeccable spelling and grammar with a thirst for perfection
  • Tech savvy
  • Ability to create annotated images for articles (using Photoshop, or Sketch)
  • Ability to project manage and to keep things on track
  • Be able to work autonomously and really own projects

Think you’re a good fit? Hit apply—success might be just around the corner ;-)

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.


 

About Typeform

.

Other software engineer jobs that might interest you...