Technical Support Specialist in Madrid

Smar+

Workplace
Onsite
Hours
Full-Time
Internship
false
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Job Description

About the team  πŸš€

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your mission  πŸ‘‡

Technical Support Specialists are service-oriented and technical experts of our solutions always ready to help demanding clients and investigate on technical issues. You will join our EMEA support team based in Madrid.

What you'll do ✍️

  • Understand our technologies and become product experts to train our clients
  • Open troubleshooting tickets (JIRA) and detail action steps and resolutions
  • Assist in the rapid assessment of both the nature and severity of customers issues
  • Investigate and troubleshoot SaaS solutions and solve web-related issues
  • Collect customer feedback and improve internal best practices

About you  πŸ’ͺ

Minimum Qualifications

  • Associate degree in Computer Science or similar technical field of study
  • Native French speaker with working proficiency in English
  • First web software development experience (HTML, JS, SQL) or technical solutions support
  • Problem-solver and multitasker who stay cool under pressure
  • Excellent interpersonal skills (listening, writing, discussing)
  • Entrepreneurial spirit and know-how to identify opportunities of improvement

 Extra Awesome Skills

  • Experience in the digital industry

Why you should apply...

  • πŸ‘« We are one! At Smart, we care for our people. We are certified Great Place To Work and are constantly improving our working environment. Meet the team : https://youtu.be/BxvmLDyXct0 
  • πŸ‘ Grow with us! You will work in a challenging and fast-paced profitable context with varied projects and get awesome opportunities to develop your skills and grow internally.
  • πŸ‘Š Leave your mark! Smart is a human-size company. Our employees thrive under autonomy and can easily have a strong impact on our business, customers and organization.
  • ✈️ Live global! You will work across countries & cultures through career path or Backpackers Program, our interoffice exchange program to boost employees’ collaboration.
  • 🎯 We are transparent! We speak with fact and data and have a true culture of feedback. We believe in an open world and show a strong sense of integrity both internally & externally.

 

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