Technical Support Engineer in Madrid


Share offer

Job Description


Bizagi helps organizations to transform into digital businesses. Its process automation platform connects people, applications, devices and information to deliver the engaging experience that today’s customers demand. Fueled by a community of over 1 million users, more than 1000 customers in 56 counties and the best pricing model in the market, Bizagi powers enterprises worldwide including adidas, BAE Systems and Old Mutual. Recognized as a disruptive market leader by Forrester Research, Gartner and IDC, Bizagi is experiencing rapid growth and there has never been a more exciting time to join.

Tasks & Responsibilities:

To provide enterprise-level assistance to our Customers. You will diagnose and troubleshoot software problems, attending the customer inquiries regarding Bizagi and environment configuration.

  • Provide technical responses to customers
  • Solve and close the tickets assigned
  • Maintain the centricity on Customers
  • Maintain the support indicators into the corresponding levels
  • Create information for Knowledge Base according to the issues solved
  • Maintain internal support's KPI's Skills and experience


Skills and Experience

  • Excellent English and communication skills
  • Demonstrate strong interpersonal and communication skills
  • 2-3 years’ experience in Customer Support Service
  • In your career you have been responsible for one of the following areas (network, storage, infrastructure services in general
  • Experience in Analytical troubleshooting and problem solving skills
  • Strong troubleshooting skills and experience in SQL Server or Oracle Databases
  • Troubleshooting performance problems in SQL Server, Oracle and Internet Information Server
  • Experience of administration and support of Windows Operating Systems family
  • Knowledge of Microsoft Internet Information Services (IIS) Application Server
  • Technical proficiency in Load Balancing technologies from Microsoft and J2EE technologies
  • Knowledge of JBoss, WebSphere, WebLogic or other J2EE Application Servers
  • Spoken and written Spanish


  • Some programming skills with C#, JAVA, JQUERY, C++ skills are an advantage
  • Experience of BPM tools e.g. Bizagi, Lombardi, Appian, Global 360, Pega, Oracle BPM, Savvian, WebSphere MQ, Appian, etc.

All applicants must have eligibility to live and work in Madrid, Spain.


About Bizagi

  • Saa S

  • Chalfont St Peter, UK

  • 200-500

  • 1989


Other operations jobs that might interest you...