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Technical Support Engineer in Madrid

Savana

Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

SAVANA (www.savanamed.com) was founded in 2014 with the vision to improve the quality of health services by using Artificial Intelligence. SAVANA is aimed to allow and optimize extraction, integration, and exploitation of the unique and massive amount of medical knowledge currently untapped within Electronic Health Records (EHRs). At present, we are scaling this vision internationally.

SAVANA has developed EHRead, a powerful technology that applies NLP and deep learning techniques to analyse the unstructured free text information written in millions of EHRs and automatically extracts highly valuable medical information.

We have gained considerable know-how and experience, not only developing our core NLP technology but also developing products, namely, identifying underserved mission-critical needs and turning them into ready-to-use applications. We have launched them successfully in the Spanish market.

SAVANA Manager is currently operational in more than 60 hospitals and 15 RWE (real world evidence) studies are ongoing with SAVANA Research in 80 hospitals. The company is currently expanding to English, French and German markets.


Technical Support Engineer

Reporting to the CTO, the Technical Support Engineer will provide assistance to Savana’s Staff regarding Micro-IT and internal tools related issues. You’ll also manage supporting systems (email, documentation repository, communications, ...) and will assist in the selection of providers in order to meet business needs. If you’re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we’d like to meet you. Please note that this is a full-time position.


We offer:  

·      Work with a multidisciplinary team of clinicians, computer engineers, computational linguists, mathematicians, designers, medical Natural Language Processing expert programmers, and other disciplines. We are a team of professionals with a common goal: to blend the knowledge of all of us to seek excellence in our purpose. Coming from very different disciplines, we want everyone to learn from everyone, creating a unique entity that moves towards the transformation of health through Artificial Intelligence.

·      An opportunity to provoke a positive impact. We seek to improve health on the planet through technology and to help people and health institutions. Our employees and collaborators strive to provide our users with the necessary tools and support to achieve a more accessible and egalitarian global health. We care about our environment and we are willing to improve it.

·      An environment to express yourself as you are and enjoy what you know. We defend individuality to form a richer and more plural "ecosystem". Be yourself and tell us what you have learned and how could we use it together to help us achieve our purpose. If you like what you do, we like to work with you.

·      Competitive salary conditions, flexible culture and a development framework to grow your career. People are our main asset, so we invest in training and development and recognize and compensate for achievements and valuable work. We trust in the talent and commitment of people and focus on objectives and results, so we are flexible in our way of working, providing a framework to reconcile our personal and professional lives.


Responsibilities

  • Ensure that staff has no concern with their laptops
  • Performing user management related audits of supporting systems
  • Assist in the purchase of technical equipment and selection of service providers
  • Creating and maintaining an inventory of equipment installed software and security requirements
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals; Technical Writing Experience a plus


Desired skills and expertise

  • English professional proficiency.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Knowledge of Atlassian Products (Jira/Confluence). If you know how to set them up please let us know (this is a big plus)
  • Proactive is your last name: you’re eager to contribute and you’re not waiting for someone to let you know what’s next.
  • Ability to provide step-by-step technical help, both written and verbal
  • Hands-on experience administering both Windows and Linux (workstation level)
  • Network configuration experience (eg: setting up VLANs in a switch, managing MAC addresses in a WiFi configuration…)
  • If you’re into software development, you’ll have room for growth, either developing internal tools or even joining one of our development teams


Details from this job description are not to be used for marketing purposes. Savana does not accept unsolicited resumes from search firms. All resumes submitted by search firms to any employee at Savana via e-mail, the Internet or directly without a valid written search agreement will be deemed the sole property of Savana, and no fee will be paid in the event the candidate is hired by Savana.


 

About Savana

  • Healthcare

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