ElectricFeel is a startup that was built to revolutionise urban
mobility. Our Platform is a full solution for shared electric mobility
services: an end-user app and a real-time management software that
allows companies around the globe to manage bike, e-bike and
e-scooter fleets. To date, our platform has already enabled 17M km of
clean mobility. But this is just the beginning. Join our team and have
an impact on the way people move in the world's most innovative cities.
As our Technical Support Engineer you will work closely with our
product and business teams to ensure that customers maintain a great
experience with ElectricFeel's team and products. We expect outstanding
interpersonal skills and that you actively contribute to the company
culture.
Tasks
Lead first level customer support for the ElectricFeel Platform
Rapidly establish a good working relationship with customer success and software development team
Understand the products and help to identify customer needs for feature planning and improvements
Test and evaluate new features
Prepare procedural documentation to train customers on how to best use the products
Monitor system status and help to resolve tickets
Support the roll-out of new projects including customer configuration and customization
Prioritise and manage many open cases at one time
We offer
To be part of a fast-growing startup that is changing the way people move in cities
An international team of smart, young people who are driven to make our company a success
Competitive compensation
Flexible working hours and attractive workplace in Barcelona's city center
Use the latest development tools
Requirements
Required skills/experience/mindset
Bachelor's degree in Computer science, Electrical engineering or equivalent
1-2 years professional work experience in a software/SaaS company or equivalent
Basic programming skills
Strong interpersonal and customer care skills
Fluent in English, Spanish desired
Excellent problem-solving skills
Excited about the ElectricFeel mission to electrify mobility in cities
Advantage
Knowledge of Ruby on Rails
Knowledge of SQL
German language skills
Past experience with help desk software such as Zendesk
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