Technical Support Engineer in Barcelona

REMY Robotics

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Job Description

On-demand food delivery is here to stay. With industry growth supercharged by lockdown conditions in the global pandemic, and virtual restaurants – or ‘dark kitchens’ – now entering the mainstream, the future of food is digital.
However, there have been some clear problems with virtual restaurants from day one. Pungent smells, queues of delivery drivers waiting outside and often unsociable operating hours have given dark kitchens a bad reputation in local communities. Inside, the kitchens are usually windowless, busy and punishingly hot, with workers “cooped up like battery hens” while earning low pay, and on zero-hour contracts. In that environment, mistakes happen all too easily leading to errors in customer orders and staff injury.

What we're Building
It’s time to take virtual restaurants to the next level! At REMY Robotics, we use Virtual Restaurant Robotics (VRR) to solve the problems today’s dark kitchens face. We’re building the world’s first end-to-end ecosystem of virtual restaurants powered by autonomous robot-run kitchens (VRR). Our kitchens use software-defined and adaptive robots, computer vision, artificial intelligence and mechatronics that can ensure constant quality, adaptability to any recipe, and operational effectiveness across an endless variety of food production scenarios. Our food is already available on multiple delivery platforms and will be available on our ordering app, a state of the art digital platform and parent brand to our portfolio of virtual restaurant brands.

Who we are
At REMY, we like to do things a bit differently. Unlike traditional software products, our robots exist in the physical world: this means the scope of our products and projects are wide-ranging, from the highly technical to the physical, such as identifying and implementing appropriate food packaging solutions for our customer-facing hot food products.
Additionally, REMY Robotics benefits from having Kinetik, the financial technology group famous for unicorns like Arrival, as sole founder-investors. This distinctive model, combined with our existing team of experienced, highly-driven world-class tech, culinary and operational employees, removes the bureaucracy from our business, allowing us to focus on what will make a real impact to REMY’s products.
At REMY Robotics, we are developing groundbreaking technological solutions alongside a truly competitive customer product to create a better future for the food industry, for consumers and for the planet.
Our robotics kitchens are fully autonomous and at the moment technical support is carried out by our technical R&D team. As we’re already building and launching new kitchens, we look for engineers that will help us set up support processes for 2-3 kitchens in the beginning with dozens of them in the near future. On a daily basis, you will work closely with our R&D and Operations teams to deliver the best solutions to problems that our kitchen nodes face. You will develop a deep understanding of our robotic kitchen from both the software and hardware sides. You will develop and improve tools, utilities, and documentation based on your learnings in collaboration with the R&D team. Results of your work will feed future technology development.
  • You are able to solve issues as they arise
  • You are able to proactively monitor system performance and mitigate any issues before they occur
  • You can analyse the most frequent issues and propose a solution for them
  • You know how to prioritize requests in the most efficient way for business
  • You have good communication skills and can partner with the R&D team on solving the most complex issues
  • Experience in building technical support in a software environment
  • Experience in setting up systems and processes, building troubleshooting scripts and guidelines
  • You know how to document incidents and help the development team to reproduce them
  • You have an eye for design and usability in order to improve the user experience of the system
  • Analytical and problem-solving attitude
  • Bachelor’s / Master’s degree in Engineering
  • Excellent project management and communication skills
  • Fluent spoken and written English
  • A desire to work on something truly world-changing
  • A proactive yet humble attitude
  • You can work from our office in Barcelona or remote
  • The beaches, food, vibes, mountains and architecture of Barcelona (if you decide to work from here)
  • The chance to work on the next big thing in Food Tech
  • Amazing colleagues and a great culture
  • Personal growth, innovation and learning every day
  • Health insurance for you and your family
  • 23-25 paid vacation days (+9 public holidays)
  • Return flights home
  • Gym subscription
  • Relocation assistance
REMY Robotics is building the world’s first end-to-end ecosystem of delivery restaurants powered by autonomous robot-run kitchens.
Our world-class team (robotics, tech, culinary, brand marketing and operations) is developing groundbreaking technological solutions alongside a truly competitive customer product.
Our objective is to create a better future for the food industry, for consumers and for the planet.

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