Hostaway is the fastest-growing global SaaS start-up in the vacation rentals industry. Our products provide the best and most cost-effective solutions for property managers and vacation rental owners. Our major partners include Airbnb, Booking.com, Expedia, and several other leaders in the industry.
As the leading property management and vacation rental platform, our mission is simple: To build a cutting-edge product by teaming up with exceptional thinkers and passionate go-getters. We strive to foster the best environment for your team members, to cultivate growth and inspiration and create an exceptional experience on our team.
Since launching in 2015, Hostaway has been rapidly expanding our teams in Toronto and Barcelona. As a fast-paced startup, our goal is to create a culture of self-starting individuals with a tenacity for learning and a sense of urgency born out of passion for growth.
Work with us. Grow with us. Win with us.
Our Barcelona Product team is looking for a Technical Product Owner/Tech Specialist that will act as a hybrid of Technical Support as well as an expert on APIs and Integrations.
TECHNICAL PRODUCT OWNER - Tech Support, API & Integrations:
As the Technical Product Owner, your mission will be to provide expertise and support to the Customer Success team while working alongside the Sales and Partner teams to optimize and streamline onboarding and integrations. A major part of your role will be to build out, deliver, and execute the Hostaway API & Integrations Roadmap.
Duties and Responsibilities:
Serve as the technical subject-matter-expert for the Hostaway Platform, Hostaway API and Partner Integrations, responsible for sharing your knowledge of the end-to-end API lifecycle
Interact with the Dashboard and Channel Manager Product Owner, Product Managers, Engineering teams (Devs, DevOps and QAs), Clients, and 3rd Party Vendors
Monitor the Tech Support backlog and provide first line analysis and response to reported issues
Create Sprint User Stories, prioritize, and execute on the Hostaway API, Partner Integration roadmap and Tech Support issues
Engages and interact with clients and partners/vendors during feedback sessions, support sessions, demos and requirements gathering
Work cross-functionally with Marketing, and Sales/Onboarding Specialists, Clients and Vendors to offer expertise and support.
Build and track performance metrics and make enhancements to existing metrics and reports
Monitor industry trends to inform product strategy
In your previous roles, you held a key position in engaging and interacting with clients, partners and vendors using exceptional communication skills and product knowledge
Liaising with key business stakeholders
As a Product Owner you have worked with Agile Scrum methodologies
You have experience with software development and backend technology
Experience working with REST/SOAP APIs
Writing technical stories
3+5 years experience (minimum of 2 years experience as a Technical Product Owner)
Background in e-commerce, travel or short-term vacation rental, travel-tech
You are a highly visual and detail-oriented person with a meticulous eye and a critical thought process
You have high EQ and exceptional soft skills, alongside your technical expertise
Able to explain and elaborate on complex technical issues and solutions to non-technical members and teams
Experience with cloud-based technologies/SaaS products
BS/B.Tech/M.Tech in Computer Science or Engineering or related experience
Customer-facing experience in enterprise projects
Experience working with Agile Scrum methodologies
3-4 years+ experience as a Product Owner
Prior experience as a software developer with RESTful or Soap APIs
PO Certification (bonus)
Who we are:
- Scandinavian culture that values freedom, flexibility, embraces iteration over perfection, and most of all -success of the individual
- Super fast-paced team currently growing our international teams and shaping the leaders of tomorrow
- A ‘family’ of creatives, big thinkers, and ambitious humans
- Diverse and open-minded. We don’t care about labels and traditional thinking
We want to offer you:
- A fantastic working space located in a fantastic co-working space in central downtown Toronto
- Endless growth and career opportunities
- Annual company trips to exciting locations
- Possibility for, from time-to-time, work remotely and flexible schedules
- Full support for potential relocation from one of our office to any other ones
- Handpicked team of the best people - we are serial entrepreneurs, guitar players, salsa dancers, top developers, singers, dog-lovers, and all-around the best team spirit
If this sounds like a team you’d like to be a part of right away - then we can’t wait to hear about you!
Let’s get in touch and discuss your next, big career move.
About Host Away