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Teamlead Support (m/f/d) in Barcelona


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Job Description

Spamina is a European-based cloud security provider that protects the digital communication, IT infrastructure and sensitive data of businesses and organizations of all sizes. Since 2019, Spamina is part of the Hornetsecurity Group – the leading German cloud security provider for email in Europe. The security specialist from Hanover provides its services worldwide via 9 redundant, secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With around 200 employees, the Hornetsecurity Group is represented globally at 10 locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 40,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung, DEKRA, Claas, and the Otto Group.

For our location in Barcelona we are looking for a motivated Teamlead Support (m/f/d) for 40 hours/week to start immediately or as soon as possible.

Your Job
  • You are responsible for the management of the IT support team.
  • You are responsible for providing an excellent level of technical support while ensuring full customer support.
  • You supervise the day-to-day operational and technical support.
  • You coordinate and escalate support issues.
  • You are in close collaboration with other business units (Operations, Pre-Sales and R&D) on a regular basis to ensure that topics are processed on time.
Your Profile
  • You are a graduate IT Engineer, who looks back on more than 2 years of experience in leading a support team in a multi-site organisation.
  • You are familiar with SMTP, email systems (e.g. Exchange, Exim, Postfix), Linux/Unix and Scripting (e.g. Bash, Python).
  • You have a general understanding of the TCP/IP stack.
  • You can manage the workload of a team based on priority.
  • You have solid trouble shooting skills and a rational approach to problem solving, especially in unknown situations.
  • You have the ability to work under pressure and you are committed to deliver results that will benefit the customer support recognition.
  • You can work on your own initiative and you are an incredible team player.
  • As the ideal candidate you will gain strong leadership in the department by adding positive attitude and creating a motivated atmosphere.
  • You have excellent communication skills.
Your Benefits
  • Free space for innovation and independent action.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Personal and professional development opportunities.
  • Attractive and performance-related compensation.
  • Flexible and trust based working time.
  • No dress code – you can come to work as you like.
  • Delicious coffee, tea and fresh fruit every day for free.
  • Free Book Policy – we will order your reference books.
  • Regular pizza meetings for an interdisciplinary exchange.
  • Team events like Lasertag, Live Escape Room or LAN parties – let yourself be surprised.
  • Unlimited contracts.
  • Fast growing international company with a promising future and no limits to growth in your professional career.
Do you want to help shape the growth and success of Hornetsecurity Group?

Then apply now with your CV, cover letter and certificates (as PDF).
  • Cyber Security

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