Support Engineer in Barcelona

At Netcentric, we come to work every day knowing we’re part of the solution to the most complex challenges brands have ever faced: digital transformation. Consumer expectation of brands is increasing in a world that is more connected and fast-paced.

Netcentric is a dynamic and innovative service provider with a unique culture. We empower our employees to use their creativity, looking beyond tools and technology to unlock the full potential of the Adobe Experience Cloud, so that we can deliver visionary digital marketing solutions for the world’s most recognized brands.

As part of the Cognizant Digital Business, we reap the benefits of combined expertise and access to multidisciplinary teams, forging ahead to become a leading customer experience player in Europe.

Our teams are based in some of the world’s most exciting cities - in Zurich, Munich, Berlin, Frankfurt, Dresden, Barcelona, Bucharest, London and Amsterdam. In all of our offices, you will find a culture that embraces over 48 different nationalities. You will also find some amazing views, fancy kitchens and cozy breakout areas for a bit of rest and relaxation.

And oh, did we mention that we empower employees to make meaningful decisions at work through Holacracy?

Job Description

Who are we looking for?

We are looking for a Support Engineer who is used to keep the customer satisfaction at its highest level.
You want to be a Netcentric ambassador and let our customers experience excellent support.

You are a good fit if you consider yourself a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.

Qualifications

Desired Skills and Experience

• Customer and business support experience in software applications and testing methodologies
• Understand customer needs and you put yourself in the customer’s shoes and guide his expectations
• Familiar with basic web architecture and infrastructure and HTTP protocol (you understand concepts like request and response, headers, cookies, etc.)
• ITIL best practices
• Ability to collect use cases and convert them into technical issues
• Communication and interpersonal skills to lead customers in urgent or critical situations
• By monitoring the alerts and notifications, you can respond according to the event management strategy
• Perform standard maintenance tasks, performance tests and log analysis on business-critical customer systems
• Good training delivery skills, you have the ability to teach clients and colleagues in an interesting and meaningful manner
• Flexible and you can adapt to the specifications of a new customer
• Strong verbal and written English language skills
• Eligible to work within the EU and/or Switzerland
• Willing to contribute to an on-call rotation plan

What makes us smile when looking at your profile...

• Basic Linux skills, you can run simple scripts, check system status and execute a detailed runbook
• Familiar with HTML5, CSS, and Java
• Hands-on experience with any kind of content management (including open source)
• Task management, bug tracking, and wiki-based documentation tools like JIRA
• Additional language skills, including German or Spanish, would be an asset

 Tech used: Adobe Experience Cloud, Java, HTML, Linux, Apache, JavaScript.

Additional Information

At Netcentric you get:

• Permanent contract
• 30 working days of vacation for all employees
• Flexible working hours, with respect to project needs
• Recognition bonus system
• Continuous training and coaching
• Young and international team
• Private health insurance
• Sponsored gym membership
• Tax-free benefits (ticket restaurant, kindergarden and transport)
• An office location in the bustling district 22@
• Apple work equipment
• Everyone has a voice, we are a Holacracy organization