Software Support Technician in Madrid

ChannelAdvisor

Category

Software Engineer

Industry

Software Industry

Workplace

Onsite

Hours

Full-Time

Internship

Skills

SQL Salesforce HTML

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Job Description

Overview

“It all starts with people.”

Inside every company, behind every brand—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

The Software Support Technician (SST) combines sound troubleshooting methodology, strong verbal and written communication skills, and a focus on providing exemplary customer service. The SST works in a collaborative, team-based environment to achieve timely and efficient resolution to customer and internal inquiries.

This role typically reports to a Software Support Manager.

Responsibilities

Key responsibilities

Acquire and maintain competency in internal and external software components relevant to reaching a positive and professional resolution to requests for assistance.
Use probing and questioning skills to conduct root cause analysis, determine next steps, and communicate resolution instructions efficiently, professionally, and concisely.
Identify and verify the scope and impact of critical issues in the application infrastructure.
Work independently to achieve company and departmental expectations for quality and productivity.
Adapt communication style appropriately, based on the expertise and experience of the case originator.

Qualifications

Preferred Experience

Bachelor's degree in Computer Science with an emphasis on programming, or 1-3 years experience providing web-based software support
Fluency in both English and German
Knowledge of eBay, Amazon, Rakuten or other online marketplaces
Knowledge of comparison shopping sites (Google Base, PriceGrabber, Shopping.com, Yahoo!)
HTML, FTP, SQL and other web related protocols and languages (such as javascript, ASP, etc...)
Experience using Salesforce.com as a case management tool

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About ChannelAdvisor

Website
https://www.channeladvisor.com/
Industry
Software
Headquarters
Morrisville, NC, USA
Company Size
501-1.000
Founded
2001

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness.

Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more.